Tech Mahindra WalkIn Customer Service roles. Freshers are eligible to use. Candidates need to have superb communication talents and a patron-centric attitude. Interested applicants can attend the interview with their updated resume and required documents. This is a brilliant possibility for those trying to begin a profession in the BPO enterprise.
- Job Role: Customer Service
- Salary: Rs 3.5-5 Lacs P.A.
- Location: Hyderabad
- Company: Tech Mahindra
- Qualifications: Graduation Not Required
- Experience: 0 – 5 years
Walk-In Drive Details:
Venue: Plot no 6-5-654, 5th Floor, Pranava’s One Building, Landmark – beside Irrum Manzil Metro station, TechM office, Punjagutta Rd, Raj Bhavan Quarters Colony, Somajiguda, Hyderabad, Telangana 500082
HR – Praveni
ABOUT TECH MAHINDRA
Tech Mahindra is a chief multinational IT services and consulting business corporation, a part of the Mahindra Group. Founded in 1986, it provides a massive kind of solutions throughout various industries, collectively with IT, digital transformation, consulting, and business business enterprise technique outsourcing (BPO). The commercial enterprise company offers services in areas like software improvement, business enterprise programs, cloud answers, facts analytics, and cybersecurity, supporting organizations to optimize methods and innovate for the boom.
With a strong international presence, Tech Mahindra operates in over 90 countries and serves clients in numerous sectors together with telecommunications, banking, healthcare, and manufacturing. Known for its customer-first technique and dedication to era-pushed answers, Tech Mahindra makes a specialty of developing cost via digitalization and technological advancements. It also promotes a culture of inclusivity, sustainability, and enterprise duty. The business enterprise keeps evolving as a frontrunner in IT and business offerings internationally.
Job Description: WalkIn Customer Service
Job Summary: We are searching for a pleasant, element-oriented, and consumer-centered Walk-In Customer Service Representative to join our crew. The pleasant candidate will play a crucial characteristic in delivering notable company to customers who visit our area in person, helping them resolve issues, answer questions, and make certain a superb enjoy with our business enterprise. This position calls for strong verbal exchange abilities, trouble-fixing abilities, and a consumer-first attitude.
Key Responsibilities:
- Customer Interaction: Serve as the number one point of contact for walk-in clients, addressing inquiries, resolving concerns, and imparting product or service data.
- Problem Resolution: Identify customer issues and offer answers in a nicely timed and green way, ensuring consumer pride. Follow up on any super troubles or worries to ensure a decision.
- Product/Service Information: Offer precise and correct statistics approximately products, services, promotions, and organization regulations. Assist clients in selecting products or services primarily based on their dreams.
- Order Processing: Assist clients with putting orders, processing returns, exchanges, or refunds, and ensuring all office work is completed efficiently.
- Technical Assistance: Guide clients in the use of self-carrier kiosks, online systems, or different systems that can be had in the area, making sure they’re able to get proper entry to services without frustration.
- Conflict Management: Handle customer complaints and troubles with professionalism and staying power, striving to resolve conflicts in a manner that aligns with business enterprise values and consumer expectations.
- Maintain Customer Records: Accurately report consumer interactions and transactions within the enterprise database, ensuring all information is updated.
- Cross-Selling & Upselling: Identify opportunities to advocate extra services or products that meet customers’ wishes, contributing to commercial employer increases.
- Team Collaboration: Work intently with distinct customer support representatives and crew individuals to ensure a persevering with carrier revel in, sharing insights and comments for non-prevent improvement.
Qualifications:
- A high faculty diploma or the same is required; a few university education or relevant certifications are a plus.
- Previous revel in in customer support, retail, or a similar position is in particular preferred.
- Strong verbal communique skills with the potential to interact with customers in a nice, approachable way.
- Problem-solving abilties with a peaceful and professional demeanor in annoying conditions.
- Basic computer competencies and familiarity with client management software program programs or factor-of-sale systems.
- Flexibility to artwork in shifts, at the side of evenings, weekends, and holidays as wished.
Benefits of WalkIn Customer Service :
- Competitive revenue
- Health and well-being advantages
- Paid time without work
- Employee reductions (if relevant)
- Opportunity for professional advancement inside the organization
Click Here to Apply Now
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