Tech Mahindra Work From Home Job in Chennai for Customer Success Officer Remote Work

Tech Mahindra Work From Home Job for Customer Success Officers for a piece-from-domestic position. In this position, you may be responsible for managing purchaser relationships, resolving queries, and making patron pleasure. Key responsibilities include imparting well-timed assistance, troubleshooting problems, and imparting answers that beautify the overall client’s enjoyment. Candidates have to possess awesome communication abilities, a patron-centered mindset, and the capability to deal with multiple responsibilities correctly. Prior experience in customer support or comparable roles is favored, but freshers are also welcome. This far-off role gives flexibility, professional development opportunities, and the hazard of working with a main worldwide IT offerings provider. Apply now!

Tech Mahindra Work From Home Job  Details

• Company:  Tech Mahindra
• Role:  Customer Success Officers
• Location:  Chennai
• Qualification: Bachelor’s degree in Business Administration, Communications
• Employment Type: Full-Time
• Salary Range: Not Disclosed
• Experience: 0-1 years

Tech Mahindra Work From Home Job Description:-

Tech Mahindra is imparting a work-from-domestic possibility for Customer Success Officers. Responsibilities encompass dealing with patron relationships, resolving queries, troubleshooting issues, and presenting well-timed support to make certain client satisfaction. Candidates have to possess sturdy communication skills, a patron-first approach, and the potential to multitask effectively. Experience in customer support or associated fields is favored, however freshers are endorsed to apply. This function offers the ability of far-flung paintings, together with possibilities for a professional boom within a global leader in IT and commercial enterprise services. Apply now to sign up for the Tech Mahindra crew!

Key Responsibilities:

Customer Onboarding: Guide new clients through the onboarding manner, making sure an easy transition to using our services and products. Tech Mahindra Work From Home Job
Relationship Management: Develop and preserve strong relationships with customers to better understand their wishes and expectancies whilst using long-term client delight.
Proactive Engagement: Actively reach out to clients to assess satisfaction degrees, deal with any worries, and provide pointers that beautify their enjoyment.

Account Management: Monitor customer bills, utilization patterns, and trends to perceive possibilities for upselling and cross-selling applicable products and services tailor-made to their business needs.
Problem Resolution: Respond right away to customer inquiries and troubles through diverse communication channels (e-mail, chat, and so on.), applying important questioning and hassle-fixing skills to supply powerful solutions.
Feedback Collection: Collect and examine purchaser feedback to become aware of areas of improvement in services and products, collaborating with inner teams to implement essential changes.

Recruitment Process of Tech Mahindra 2024

The Tech Mahindra Recruitment Process for 2024 begins with a web application, observed by using resume screening. Shortlisted candidates may additionally go through an inherent ability to take a look at assessing logical, verbal, and technical talents. Successful applicants then continue to technical interviews focused on hassle-fixing and area know-how. The final level is an HR interview to assess communique capabilities, cultural suit, and earnings expectancies. Once selected, applicants acquire a suggestion letter. The process ensures Tech Mahindra recruits pinnacle expertise for diverse roles in IT and commercial enterprise offerings.

About Company Tech Mahindra, a part of the Mahindra Group, is a leading worldwide provider of IT services and business procedure outsourcing answers, based in 1986. Headquartered in Pune, India, the business enterprise operates in over 90 nations, presenting innovative virtual transformation offerings throughout industries inclusive of telecommunications, healthcare, banking, and retail. Tech Mahindra is thought for leveraging contemporary technologies like synthetic intelligence, cloud computing, and cybersecurity to drive business growth. With a sturdy emphasis on sustainability and social responsibility, the company fosters a collaborative, numerous work tradition whilst handing over high-quality value to its clients worldwide.

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