Job description of Customer Support Executive Job
Teleperformance, one of the world’s leading experience management companies, is hiring customer service executives for its Premium client. This is a work-from-home (WFH) role that offers a great opportunity for first-year students and experienced professionals to begin their careers. Teleperformance is known for its high standards in client participation, digital solutions, and employee satisfaction. Candidates will be responsible for dealing with customer consultation, providing technical assistance, providing E, and guaranteeing high-quality support in many communication channels. If you have a passion for strong communication skills and problem-solving, then this role is perfect for you.
Highlights (Summary)
- Company: Teleperformance
- Position: Customer Support Executive (Voice/Blended)
- Work Mode: Work From Home
- Experience: 0–1 Year (Freshers Eligible)
- Salary: ₹16,000 In-Hand | ₹20,000 CTC
Key responsibilities
- Effectively handle the consultation of the incoming and outgoing clients through sound and mixed processes.
- Solve technical problems and provide problem-solving to customers.
- Maintain precise records of consumer interactions and solutions.
- Make sure the timely monitor unresolved problems to improve customer satisfaction.
- Rotation change with 1 week of rotation (6 days a week).
- Maintain high standards of professionalism, empathy, and communication in each interaction.
- Collaborate with the internal team to guarantee easy operation and process improvement.
Eligibility Criteria
To request the Executive State of Teleperformance customer service, candidates must meet the following requirements:
- Education: Open for both university students and graduates (no graduation is required).
- Experience: 0-1 Experience. Welcome to apply for fresh men; Experienced candidates must have at least 6 months of work experience with valid documents.
Technical requirements:
- System: Core i3 7th normal, more or less, 8 GB of RAM
- Internet: Stable minimal connection of 50 Mbps
- Chamber: mandatory
- Headphones: Headphones are required with USB sound
- Power back copy: mandatory inverter/UPS
- Writing speed: at least 30 words (WPM) per minute with an accuracy of 90%.
- Language experience: There must be an excellent command of English and Hindi (speaking, reading, and writing).
Required skills
Technical skills:
- Basic knowledge of customer service tools and computer operation.
- Domain of typing (30 words per minute) and the management of digital communication.
- Ability to solve technical issues and guide customers efficiently.
- Familiarity with CRM systems and ticket emission tools is an additional advantage.
Soft skills:
- Strong communication and mutual skills.
- Excellent skills for listening and solving problems.
- The ability to work under pressure and maintain a positive attitude.
- Getting optimal and rapid learning, ready to understand new products and processes.
- Automotivated with good time management and organizational capacity.
Salary and benefits
- Salary: 16,000 ₹ available per month, with CTC up to 20,000.
- Type of work: full-time, permanent (household work).
- Corporation date: October 10, 2025.
The benefits include:
- Flexible remote work environment.
- Training and skill development opportunities.
- Incentives based on performance.
- Opportunity to grow within a worldwide recognized company.
Selection process
The teleperformance hiring process consists of the following stages:
- Online application: Send your application through the official career portal or the work list.
- Initial Deletion: The preselected candidates will be contacted for a telephone or video interview.
- Communication test: Evaluate the fluidity of English and Hindi, writing speed, and understanding skills.
- Final interview: conducted by HR or the Operations Team to evaluate the suitability for the role.
- Offer and incorporation: The selected candidates will receive offer letters and incorporation details.
Application process for Teleperformance Careers India
- Visit the Teleperformance Career page or trusted work portals.
- Click on the “Apply” button on the WFH List of Customer Service Executives.
- Complete your data with precision and load your updated curriculum.
- Attend the virtual interview according to the given schedule.
FAQ Teleperformance Remote Hiring
Q1. What is the way of working for this role?
A. The position is to work from home (remote).
Q2. Is previous experience required for this work?
A. No, first-year students can apply. Experienced candidates (more than 6 months) are given priority.
Q3. What are the system requirements for this task?
A. A laptop/PC with CORE I3 (seventh generation or higher), 8 GB of RAM, Internet of 50 Mbps, Chamber, and UPS is required.
Q4. What is the selection process?
A. Online application, communication test, and rounds of virtual interviews.
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