Teleperformance offers a work-from-home Customer Support Representative position ideal for freshers. This role entails managing purchaser inquiries, presenting support, and resolving issues through smartphone, email, or chat. Candidates need to have super-communique talents, a consumer-oriented mindset, and fundamental computer proficiency. Teleperformance offers comprehensive education, making it a brilliant starting line for those new to the enterprise. Join an international group and benefit from precious experience in a dynamic work environment.
- Role: Customer Support Representative
- Location: Remote
- Company: Teleperformance
- Salary: ₹ 1.5-2.5 Lacs P.A
- Qualifications: Any Graduate
- Experience: 0 – 1 Years
- Employment Type: Full Time
- Office Location: Kolkata
About Teleperformance:-
Teleperformance, an international leader in presenting outsourced omnichannel consumer revel in control offerings, is presenting an interesting work-from-domestic possibility. With its sturdy presence in the BPO industry, Teleperformance is thought to deliver top-notch customer support solutions across diverse sectors, such as e-trade, finance, healthcare, and technology. This task listing is provided using Skilled Manpower Solutions LLP, which makes a specialty of connecting gifted professionals with leading businesses.
Job Description:-
The position available is for a Customer Support Representative, mainly in the manner of handling services for Flipkart, considered one of India’s biggest e-trade platforms. The key responsibilities consist of attending to incoming calls from customers, addressing their queries, and resolving complaints associated with offerings. This role calls for candidates to have wonderful English communication skills, mainly in grammar, because the primary mode of communication is through voice and likely chat and e-mail guide. The process is designed for graduates who have not less than six months of documented enjoyment in a relevant subject.
Job Role and Responsibilities:-
1.Handling Inbound Calls: Managing and resolving queries and court cases from customers who call in regarding various problems they face with Flipkart’s services.
2.Blended Process: This period suggests that the role may also consist of handling consumer interactions through e-mail and chat, and offering holistic help.
3.Customer Retention: The process falls below the category of customer retention, emphasizing the importance of maintaining purchaser pleasure and loyalty via effective communique and problem-fixing.
Skills and Competencies:-
- Voice Process Expertise: Experience in managing voice calls, mainly in a home BPO setting, is noticeably acceptable.
- Excellent Communication: Apart from fluency in English, a great grasp of grammar and the ability to articulate genuinely is crucial.
- Customer Service Orientation: A sturdy attention to know-how and resolving purchaser troubles effectively.
- Multitasking Abilities: Handling more than one obligation, along with switching between calls, emails, and chat guides, is crucial.
Qualifications & Skills, Experience:-
- Educational Qualification: The activity is open to any graduate, which allows for an extensive variety of candidates with numerous educational backgrounds to use.
- Experience: A minimum of 6 months of documented Experience is required, making it appropriate for those with a short yet applicable Experience in customer service or comparable roles.
- Language Proficiency: The function needs superb communication capabilities in English, with a selected emphasis on grammar. This is vital as the job entails direct interaction with clients.
- Regional Preference: While applications are open to all, there is a desire for candidates from North India, which is probably because of the demographic distribution of customers they will be serving or language nuances.
Work Schedule: The process requires a six-day operating week with rotational shifts and a rotational week off, indicating a want for flexibility in operating hours.
Perks and Benefits:-
The function offers aggressive compensation ranging from ₹1.5 to ₹2.5 Lakhs in keeping with the annum, depending on the candidate’s Experience and qualifications. Additionally, employees are entitled to statutory advantages consisting of the Employees’ Provident Fund (EPF) and the Employees’ State Insurance Corporation (ESIC), which provide financial security and healthcare blessings. These perks are great as they make contributions to the general well-being of personnel and their families.
Application Process:-
The hiring system is centralized in Kolkata, even though the process itself is remote, permitting applicants from diverse areas to use it. With 250 vacancies available, that is a great hiring force geared toward building a strong guide group.
This function at Teleperformance offers a promising beginning for graduates looking to construct a career in customer support, with enough opportunities for growth and development inside a reputable employer. The position, not only only offers monetary stability but also the chance to hone communication and problem-solving talents in a professional setting.
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