- Teleperformance Hiring Assistant Manager Jobs
- Post Name: Assistant Manager
- Company: Teleperformance
- Degree: Any Graduate/BBA/MBA/Commerce or Management Graduate
- Salary: ₹6 LPA – ₹12 LPA (depending on experience)
- Location: Bangalore/Hyderabad/Gurgaon/Chennai/Pune
- Experience: 3-7 years
Company Overview
Teleperformance is one of the world’s leading providers of customer experience management and business process outsourcing services. Headquartered in Paris, France, Teleperformance operates in more than 90 countries and supports businesses in industries including telecommunications, healthcare, banking, retail, travel, and technology.
The company specializes in customer support, technical support, digital services, back-office operations, and analytics solutions. Teleperformance is focused on delivering exceptional customer experiences through advanced technologies, efficient workforce management, and continuous process improvement.
Teleperformance has built a strong reputation for operational excellence and innovation in customer engagement services. With thousands of employees worldwide, the company offers professionals opportunities to grow into leadership roles while working with global clients and advanced service delivery models.
Job Description: Teleperformance Hiring Assistant Manager
Teleperformance is hiring experienced professionals for the position of Assistant Manager. The selected candidate will be responsible for managing operational teams, ensuring service delivery quality and supporting business performance targets within the customer service and operations departments.
As an Assistant Manager, you will oversee daily operations, manage the performance of the team and ensure customer service standards are maintained at a high level.
The role requires strong leadership skills, operational planning skills, and experience managing teams in a customer service or business process outsourcing environment.
You will be responsible for monitoring team productivity, ensuring service-level agreements (SLAs) are adhered to, and implementing strategies to improve operational efficiency. The role also involves analyzing performance metrics, identifying opportunities for improvement, and implementing corrective actions as needed.
The Assistant Manager will collaborate with senior managers and stakeholders to align operational goals with business objectives. You will also be responsible for mentoring team leaders and customer service agents to ensure continuous improvement in performance and service quality. This role requires strong communication, analytical thinking, and problem-solving skills. The ideal candidate must be able to manage multiple operational priorities, solve problems, and maintain high levels of customer satisfaction.
This is an excellent opportunity for professionals who want to grow into operations management and leadership roles within a global customer experience and professional services organization.
Key Responsibilities
- Manage day-to-day operations of customer service teams
- Monitor team performance and productivity metrics
- Ensure compliance with service-level agreements (SLAs)
- Handle customer escalations and resolve operational issues
- Conduct performance reviews and provide coaching to team members
- Analyze operational reports and implement improvement strategies
- Coordinate with internal teams to ensure smooth service delivery
- Maintain quality standards and process compliance
- Support workforce planning and scheduling activities
Eligibility Criteria
| Requirement | Details |
|---|---|
| Education | Any graduate degree, such as BBA, MBA, B.Com, BA, or related field |
| Experience | 3–7 years in customer service, operations management, or BPO industry |
| Technical Skills | MS Excel, MS Office, CRM tools, reporting systems |
| Leadership Skills | Experience managing teams and supervising operational processes |
| Analytical Skills | Ability to analyze performance metrics and operational data |
| Communication | Strong verbal and written communication skills |
| Problem Solving | Ability to resolve escalations and operational challenges |
| Process Knowledge | Understanding of customer service processes and SLA management |
| Flexibility | Willingness to work in rotational shifts if required |
essential skills
- Strong leadership and team management abilities
- Excellent communication and interpersonal skills
- Ability to effectively manage customer growth
- Advanced Excel skills for reporting and analysis
- Strong problem-solving and decision-making abilities
- Knowledge of customer service operations and quality management
- Ability to manage multiple tasks and priorities
- Strong organizational and time management skills
- Ability to work in a fast-paced operating environment
- Focus on customer satisfaction and service excellence
salary and benefits
- Competitive salary package (₹6 LPA – ₹12 LPA)
- Performance-Based Incentives and Bonuses
- Health Insurance and Medical Coverage
- Provident Fund and Statutory Benefits
- Paid Holidays and Vacation Leave
- Leadership Development and Training Program
- Career Development Opportunities in Operations Management
- Exposure to global customers and service operations
interview process
- online application
- Resume Shortlisting
- Operational/Technical Interview
- managerial phase
- HR discussion
- proposal letter
Required Documents
- updated resume
- educational certificate
- government id proof
- experience certificate
- latest salary slips
- passport-size photo
How to apply
Interested candidates can apply through the official Teleperformance Careers website by searching “Assistant Manager” in the job listing section. Submit your updated resume highlighting your operations management experience, leadership skills and customer service expertise.
Candidates can also apply through professional networking platforms and job portals. Early application is recommended as positions may close after the required number of candidates are shortlisted.
FAQ
1. Is prior management experience required?
Yes, candidates should have experience managing teams in operations or customer service roles.
2. Are new hires eligible for this role?
No, this role requires several years of operational or supervisory experience.
3. Is it necessary to work in shifts?
Yes, rotational changes may be required depending on project requirements.
4. What skills are important for this role?
Leadership, communication, problem-solving, and operational management skills.
5. What tools are commonly used in this role?
CRM platform, reporting tools, and MS Excel for performance analysis.
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