Job Description for Teleperformance Jobs in Bangalore
Position: Customer Support Executive
Company: Teleperformance
Degree: Any Graduate Can Apply
Salary: Rs. 26,000 – 70,000-PM
Location: Bangalore, India
Employment Type: Full-Time, Permanent
Experience: Entry-Level

Company Overview:

Teleperformance, an international chief in outsourced omnichannel client experience control, is known for its commitment to providing awesome customer service and aid for its numerous clients. With operations in over 80 countries, Teleperformance combines advanced generation with human interaction to help organizations beautify their patron reports globally.

Role Overview: Teleperformance Jobs in Bangalore

As a Customer Support Executive at Teleperformance Bangalore, you may be accountable for coping with client inquiries and offering solutions to satisfy their needs.

This position calls for someone with strong conversation capabilities, empathy, and hassle-fixing abilities. The ideal candidate ought to be capable of navigating various verbal exchange channels to assist clients successfully.

Key Responsibilities: Teleperformance Jobs in Bangalore

1. Customer Interaction:

Serve as the first factor of touch for customers and cope with inbound calls, emails, or chat queries professionally.
Understand purchaser wishes and cope with them directly, ensuring a nice and nice client revels in.

2. Issue Resolution:

Follow agency tips to analyze and clear up customer problems, ensuring customers’ issues are addressed in a timely manner.
Identify and increase unresolved problems to the correct department when necessary.

3. Product Knowledge:

Develop an intensive understanding of the customer’s products and services to answer purchaser questions effectively.
Stay updated on any service or product changes, ensuring correct facts are shared with customers.

4. Customer Record Management:

Accurately record all purchaser interactions and proceedings using Teleperformance’s CRM machine.
Maintain specific statistics for reference in future interactions and ensure the record’s integrity and confidentiality.

5. Performance Goals:

Meet and strive to exceed key overall performance metrics, along with client pride rankings, and resolution time, and get in touch with excellent standards.
Participate in training sessions and team meetings to continuously improve carrier shipping.

Qualifications and Skills: Teleperformance Jobs in Bangalore

Educational Requirements: Minimum of a High School Diploma or equivalent. Graduates are desired.
Experience: Freshers are welcome; however, reveling in customer support, name centers, or associated fields is a plus.
Communication Skills: Excellent verbal and written conversation competencies in English. Proficiency in regional languages is a bonus.
Interpersonal Skills: Empathy, endurance, and a calm demeanor, particularly at some stage in hard conditions.
Technical Skills: Basic computer knowledge and proficiency with CRM structures. Ability to navigate more than one structure and application successfully.
Problem-Solving Skills: Strong analytical talents to identify troubles and offer solutions right away.

Work Environment and Benefits: Teleperformance Jobs in Bangalore

Workplace: State-of-the-art workplace facility in Bangalore, geared up with facilities for employees’ consolation.
Shift Timings: Flexible painting schedules, together with rotational shifts (may also include weekends and night shifts as wished).
Compensation: Competitive profits package deals with performance-based incentives.
Employee Benefits: Health insurance, paid time off, career development packages, and ongoing education opportunities.

Why Join Teleperformance?

Teleperformance gives a diverse, inclusive, and supportive work way of life with possibilities for professional advancement and private growth. Employees are encouraged to excel and make a distinction in every interplay. The employer values its workforce and emphasizes the significance of teamwork, admiration, and innovation, which contributes to its popularity as a top corporation in customer service.