- Job Title: Voice Process
- Company: JINDALX
- Degree: Any Graduate Can Apply
- Salary: INR 3 – 6/- LPA
- Location: Work From Home
- Experience: Freshers/Experience Both Eligible
Company Overview:
JINDALX is a major issuer of revolutionary answers within the metal manufacturing agency. With a global presence and willpower to excellence, we’re committed to handing over brilliant services and products to our clients worldwide.
As part of our growth method, we are looking for dynamic people to join our crew as Voice Process Executives.
Job Description: Voice Process
As a Voice Process Executive at JINDALX, you’ll be accountable for coping with purchaser inquiries and resolving worries through cellphone calls in a professional and efficient way. This position calls for splendid verbal exchange abilities, hassle-solving abilities, and a client-centric approach. You will play a key feature in ensuring patron pleasure and preserving first-rate relationships with our shoppers.
Key Responsibilities:
- Handle Inbound Calls: Respond to patron queries and issues correctly and professionally through inbound smartphone calls.
- Provide Information: Offer correct and unique facts approximately our merchandise, services, and rules to clients.
- Resolve Issues: Address purchaser complaints, troubleshoot problems, and offer appropriate answers inside a lower-priced time body.
- Maintain Customer Records: Update client data and interaction data effectively within the commercial enterprise employer database.
- Follow Communication Scripts: Adhere to predefined conversation scripts and hints to ensure consistency and amazing patron interactions.
- Upsell and Cross-sell: Identify opportunities to sell additional products or services to customers in the course of interactions.
- Collaborate with Teams: Coordinate with internal departments to solve complicated purchaser problems and enhance problems as wanted.
- Handle Outbound Calls: Make outbound calls to follow up on consumer inquiries, affirm orders, or behavior client delight surveys.
- Meet Performance Metrics: Achieve individual and group-based performance objectives related to name coping with resolution time, and purchaser pride.
Required Skills and Qualifications:
- Strong listening and hassle-fixing abilities.
- Customer-focused attitude with a passion for turning in wonderful company.
- Ability to work efficaciously in a quick-paced environment.
- Basic laptop skills and familiarity with CRM software programs or databases.
- Prior experience in a customer service or call middle role is favored however no longer required.
- Minimum educational qualification: High college degree or equal.
Why Join Us:
- Opportunity to work with a good and globally diagnosed employer within the mental organization.
- Competitive sales and blessings bundle.
- Extensive education and professional improvement opportunities.
- Dynamic and inclusive artwork environment that fosters boom and teamwork.
How to Apply:
If you’re interested in joining our crew as a Voice Process Executive, please sign up with your updated resume and a cowl letter highlighting your qualifications and hobby in the position.
We appear beforehand to review your application and in all likelihood welcome you to the JINDALX family.
Note: This activity description is meant to supply statistics vital to knowing the scope of the placement and is not an exhaustive listing of capabilities, efforts, obligations, responsibilities, or working conditions related to it.
Responsibilities may also be exchanged or added primarily based on commercial enterprise wishes.
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