- Company:- Wipro
- Qualification:- Any Graduate
- Job Type:– Full Time, Permanent
- Salary:- 4.2 LPA
- Work Mode:- WFO
- Experienced:- 0 – 3 Years
- Location:- Bengaluru
Walk in for Freshers in Bangalore
Looking to start your career? Here’s your chance! Walk in for Freshers in Bangalore and explore exciting opportunities with top companies. If you have good communication skills, eagerness to learn, and the drive to grow, this is the right place for you. Many organizations are hiring enthusiastic graduates who are ready to take on new challenges. Whether it’s customer support, IT, or business roles, you’ll find plenty of options to match your skills. Don’t miss this opportunity to kickstart your professional journey. Carry your updated resume and confidence to make the best impression.
Job Description:- Walk in for Freshers in Bangalore
We are looking for enthusiastic and dedicated support analysts to join our IT team. In this role, you will help the last users with issues related to the application, system, and network. Your main responsibility will be to diagnose, prioritize, and solve the events raised through phone, email, chat, or walk-in. You will log in to the event management equipment, ensuring that all the requests are resolved within the agreed time -outline, ensuring that all requests are solved within the agreed timeline.
As a support analyst, you will be the first point of contact for helpdesk requests, will take full ownership of issues, and ensure timely communication with users. This role requires strong problem-solving skills, a customer-first mentality, and the ability to manage requests effectively. You must be flexible to work in a 24/7 atmosphere with a rotation shift and weeks including holidays.
The ideal candidate has strong communication skills, knowledge of ITIL processes, operating systems, networking basics, and experience, which usually involves the applications used, such as Outlook, MS Office, VPN, and browsers. If you are self-inspired and enjoy providing excellent technical support, this role will help you grow in your IT career.
Key Responsibilities and Requirements:- Walk in for Freshers in Bangalore
- assist with issues related to applications, systems, and networks.
- Its diagnosis, priority, and it effectively relieves events.
- Log and document all tickets and resolutions accurately.
- Increase important tickets requiring immediate action.
- Users themselves provide timely updates on issues and progress.
- Provide high-quality customer service aligned with ITIL practices.
- Support in a 24×7 rotating shift environment, including holidays.
Preferred skills:- Walk in for Freshers in Bangalore
- Technical aid/service desk support experience
- Active Directory and VPN Knowledge of Troubleshooting
- Hands-on with MS Outlook and Ticketing Tool
- Familiar with technical voice process
- Experience with Bitalocker and VDI environment
- Understanding of networking basics (DHCP, DNS, TCP/IP, VPN)
- Strong communication and problem-solving skills
Benefits & Perks
- Job and soft skill training to increase your career development
- Comprehensive health insurance coverage
- Subsidized cafeteria facilities
- Office cab/shuttle for a convenient trip
- Gym on site for health and fitness
- Professional degree and career support for advancement
FAQs
Q1: Who can apply for this role?
Freshers and professionals are welcome to apply for 0-4-year-old IT Helpdesk experience.
Q2: Is pre-ITIL knowledge necessary?
Basic knowledge of ITIL is preferred, but it is not mandatory.
Q3: What is the work shift?
It is a 24/7 role with rotating shifts, a weekly holiday, and holiday coverage.
Q4: What kind of support will I provide?
You will help users with systems, applications, VPN, Outlook, O 365, and Basic Networking issues.
Q5: What training has been provided?
Yes, you will receive training on equipment, processes, and soft skills.
About Company:- Walk-in for Freshers in Bangalore
Our company is a global leader in technology and counseling services, which helps in innovating businesses and replacing them digitally. We focus on providing extraordinary IT support, infrastructure management, and customer-focused solutions to customers in various industries. With a strong culture of teamwork, learning, and development, we empower employees to make a meaningful career by contributing to impressive projects.
We believe in nurturing talent, encouraging innovation, and providing an inclusive workplace where every person finds value. Our strong training programs, supporting leadership, and global opportunities help professionals intensify their skills and detect new horizons. Beyond the work, we ensure the welfare of the employee through health benefits, flexible work arrangements, and recreational facilities.
If you are emotional about technology, problem-solving, and customer service, it is the right place to advance your career in it.
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