Wipro is Hiring Voice Process , Wipro, a worldwide leader in IT services and commercial enterprise solutions, is hiring applicants for its Voice Process. This position entails managing inbound and outbound client calls, resolving queries, offering accurate information, and making sure excessive tiers of patron satisfaction. Candidates ought to own incredible conversation skills, problem-solving capability, and a patron-first mindset. Responsibilities encompass managing consumer concerns efficiently, documenting interactions, and keeping service excellent requirements. Freshers and experienced experts are welcome to apply. Wipro offers increase opportunities, education, and a supportive work surroundings, making it a really perfect region to construct a a hit profession in customer service.
- Company:- Wipro
- Salary:- Not Disclosed
- Job Type:- Full Time
- Work Mode:- WFO
- Qualification:- UG, PG
- Experienced:- freshers can apply
Job Description:-Wipro is Hiring Voice Process
We are looking for Voice Process – Inbound (International) who has prior experience in international UK/US voice process.Wipro is Hiring Voice Process
Freshers are also welcome with excellent communication skills
Job Location: Gurgaon 5 Days Work from Office
Shift: Day Shift/ Night Shift
Work Experience 0-48 months
Job Description:
- Customer service through calls.
- Ensure timely and accurate service delivery at defined productivity levels.
- Build client and domain knowledge to be able to deliver resolution in the first conversation.
- Ensure adherence to client Service Level Agreements (SLAs) like customer satisfaction, service level, handle time and customer effort.
- Maintain internal and client level delivery quality on calls, chats and email conversations.
- Adhere to customer service attendance and accountability policies.
- Execute issue / query resolution and ensure proper documentation and follow-up.
- Identify, share and support operational improvements.
Relevant Experience
- Excellent communication skills.
- Should be flexible to work in rotational shifts.
- Proficient in computer usage and basic knowledge of MS Office.
- Defined career roadmap that offers growth opportunities.
- Performance based incentive program.
- Investment in talent development and skills enhancement.
- Work life balance with any 5-day work week.
- Collaborative environment with best-in-class professionals.
Category Premium International customer service process
Education Skills
- Graduate in B.Com, B.A, BCA, BBA, BHM, BSc (except B.Sc IT, Stats, Math Hons. and Eco. Hons.)
- Full time MBA, BE, and B.Tech graduates should have minimum 6 months of international BPO experience
- B.Tech and MBA Freshers are not Applicable
Benefits at Wipro:-
Benefits at Wipro
Wipro, a worldwide chief in statistics era, consulting, and business enterprise manner services, is concept for imparting a sturdy combination of expert growth possibilities, worker-pleasant rules, and a supportive art work environment. Wipro is Hiring Voice Process The organization organization emphasizes holistic well-being and lengthy-time period career achievement, making sure employees enjoy valued and inspired. Below are 4 primary blessings of strolling at Wipro:
1. Health and Wellness Support
Wipro gives entire healthcare coverage for personnel and their dependents, together with health insurance, fitness test-ups, and get right of entry to to intellectual health applications. Wipro is Hiring Voice Process Employees moreover advantage from health initiatives, health demanding situations, and counseling offerings, assisting them keep a wholesome paintings-lifestyles balance.
2. Career Development and Learning Opportunities
The business employer invests in continuous studying via primarily based education packages, certifications, and get right of entry to to its mastering platform “Wings.” Wipro encourages employees to reskill and upskill in rising technology like AI, cloud computing, cybersecurity, and statistics analytics. With opportunities to art work on global responsibilities, employees can form fascinating careers.
Three. Financial Security and Rewards
Wipro guarantees financial balance thru benefits together with Provident Fund (PF), Employee State Insurance (ESI), gratuity, and average performance-related incentives. In addition, the organisation provides bendy pay structures, popularity packages, and rewards to apprehend employee contributions, securing every brief- and prolonged-time period economic nicely-being.
Four. Work-Life Balance and Inclusive Culture
Wipro promotes a diverse and inclusive environment wherein personnel are endorsed to supply their actual selves to paintings. With bendy art work arrangements, hybrid paintings alternatives, and employee beneficial useful resource agencies, the organisation helps a wholesome balance amongst personal and professional existence. Wipro is Hiring Voice Process Wipro moreover organizes cultural, social, and engagement sports activities to preserve employees associated and recommended.
Through the ones advantages, Wipro not handiest nurtures careers but also guarantees the general properly-being and happiness of its group of workers.
About Company:-
Wipro Limited is a leading global information technology, consulting, and business process services company, headquartered in Bengaluru, India. Established in 1945, Wipro has grown into one of the world’s most trusted brands, serving clients across more than 65 countries. With a workforce of over 250,000 employees, Wipro is committed to delivering innovative solutions that empower businesses to thrive in an ever-changing digital landscape.
The company specializes in IT services, business process outsourcing (BPO), engineering services, cloud, artificial intelligence, and digital transformation. Wipro partners with global enterprises to drive business efficiency, enhance customer experience, and deliver measurable outcomes. Its strong emphasis on sustainability, ethics, and corporate social responsibility reflects its vision of creating a positive impact on society.
Wipro fosters a culture of learning, inclusivity, and innovation. Employees benefit from structured training programs, career advancement opportunities, and a collaborative work environment. With continuous investment in talent and technology, Wipro is well-positioned to support clients in navigating complex challenges across industries.
As a trusted employer and service provider, Wipro combines global expertise with local insights to deliver excellence, making it a preferred choice for professionals and organizations worldwide.
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