Work From Home Opportunities at Samsung: The Samsung Part-time Online Call Center Specialist WFH job involves handling customer inquiries via phone, e-mail, or chat, presenting a product guide, troubleshooting troubles, and making sure a nice patron revels in. Flexible hours, paintings-from-home comfort, and sturdy attention to communique talents are crucial for this role. Training supplied.
- Job Role: Online Call Center Specialist
- Company: Samsung India
- Location: Kolkata, West Bengal, IN (Work From Home)
- Job Type: Part-Time
- Salary: ₹43,193–₹64,790 per month
About Company:
Samsung, based totally in 1938 in South Korea, is an international chief in generation and electronics. Initially a shopping for and selling business enterprise, it assorted into numerous industries, and with the resources of the late twentieth century, has become a great participant in consumer electronics, semiconductors, and telecommunications. Known for modern merchandise like smartphones, televisions, and domestic domestic systems, Samsung has a robust international presence, with subsidiaries in more than one sector. Its Galaxy series has made it a top competitor within the cell marketplace, the usage of modern innovation globally.
Work From Home Opportunities at Samsung Job Description:
The Online Call Center Specialist can be the primary point of touch for clients on the lookout for help through severa online channels, along with chat, e-mail, and social media. The feature includes providing accurate data, troubleshooting problems, and delivering first-rate customer service. The best candidate wants to be detail-orientated, self-inspired, and able to manipulate multiple responsibilities successfully in a quick-paced surroundings at the same time as preserving an expert demeanor.
Key Responsibilities:
Customer Support: Respond to patron inquiries via online channels, along with chat, email, and social media, supplying well-timed and expert assistance.
Product Knowledge: Provide correct facts approximately Samsung’s merchandise, offerings, and promotions, and assist customers in treating problems effectively.
Policy Compliance: Ensure all consumer interactions comply with agency policies, tactics, and rules.
Issue Resolution: Manage and prioritize multiple purchaser requests, monitoring them to choice using venture management abilties.
Feedback for Improvement: Identify recurring purchaser worries and relay remarks to manipulate to power way upgrades.
Collaboration: Work with go-useful teams to create solutions that enhance customer satisfaction and retention.
Personalized Service: Tailor manual based totally on individual consumer desires, delivering a customized experience.
Training and Development: Participate in ongoing schooling to improve product expertise, expand customer service talents, and grow professionally.
Qualifications:
Education: A Bachelor’s degree or identical revel in is desired.
Experience: Minimum of three years in a call center or customer support function, preferably in the technology location.
Communication Skills: Excellent written and verbal communication talents in English; expertise in other languages is a plus.
CRM and Technology: Familiarity with online communication equipment, CRM software application, and ticketing structures is critical.
Customer Focus: Proven enjoy in handling client inquiries and court docket instances, with a focal point on carrying out exceptional results.
Personality Traits:
Motivated and Proactive: You are particularly pushed and enthusiastic about customer service, usually looking to remedy problems proactively.
Attention to Detail: You are detail-orientated, ensuring every customer interaction is treated with care.
Soft Skills:
Project Management: Strong making plans and organizational skills are key to dealing with time and duties successfully.
Interpersonal Skills: Your robust interpersonal talents can help you engage efficaciously with every customer and crew individual.
Benefits at Samsung:
Comprehensive Health Coverage: Inclusive medical, dental, and vision plans for personnel and their households.
Work-Life Balance: Flexible operating hours, a ways off artwork alternatives, and beneficiant paid time off.
Professional Growth: Opportunities for professional development through training, management programs, and training compensation.
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