Zomato Job Vacancy is hiring freshers for stimulating roles in Customer Support and Voice/Chat Process, ideal for individuals seeking to work in a dynamic, rapid-paced environment. In this function, you will be responsible for addressing purchaser inquiries, resolving inquiries, and delivering a clean assist experience via voice calls or stay chat. Whether it’s guiding customers on order-associated issues or dealing with feedback, you intend to ensure high client satisfaction. This is a notable opportunity for those in search of work-from-home jobs, especially within the Zomato chat procedure. With appealing advantages, education, and career growth, Zomato offers a supportive environment for freshers to thrive.
Zomato Job Vacancy Overview
- Company:-Zomato
- Salary:- Not Disclosed
- Qualification:– UG, PG
- Experienced:- 0 – 1
- Work Mode:- WFO/WFH
- Job Type:- Full Time
Zomato Job Vacancy
Zomato is seeking out freshers to join its Customer Support crew in the Voice and Chat processes. As a Customer Support Associate, you’ll deal with order inquiries, remedy proceedings, assist with refunds, and address different customer issues through voice calls or chat. This is a work-from-home position the use of your PC with a solid internet connection. Ideal applicants have robust communication capabilities, a customer-first mindset, and primary laptop literacy. Zomato gives thorough schooling, attractive perks, and professional advancement possibilities. If you are ready to kickstart your career in customer service with a main foodtech organization, Zomato desires to hear from you!
About the Role
Zomato is hiring enthusiastic freshers for the position of Customer Support Associate in both Voice and Chat Process roles. This work-from-home opportunity permits you to help clients in resolving their queries concerning orders, payments, refunds, and account-associated problems. You will function as the first point of contact for users and ensure an easy patron experience. Zomato affords all the necessary education that will help you excel in your position. This is an extremely good opportunity to sign up for a fast-paced, people-focused corporation and construct your profession in customer service even as working remotely with flexible hours and performance-primarily based increase.
Responsibilities Zomato Job Vacancy
As a Customer Support Associate at Zomato, your primary duty is to ensure customer delight by way of resolving various problems successfully. These may also consist of order delays, wrong deliveries, price failures, refund issues, or app-associated queries. You will communicate with customers through calls or stay chat, primarily based on the assigned method.
Key duties include:
- Buyer responds directly and professionally to inquiries. Zomato Job Vacancy
- Handle the cases with sympathy, firmness, and a solution-driven approach.
- Helping customers in tracking orders, starting refunds, and updating account information.
- Maintaining correct logs of all customer interactions on the internal device.
- Escalating unresolved or complicated queries to a higher degree of help while essential.
- Meeting day by day, productivity and best benchmarks as defined by the support group.
- Following Zomato’s client care policies and adhering to statistics privacy and confidentiality pointers.
- Providing comments to the inner group to help improve the product and service experience.
This position requires strong verbal exchange, multitasking capability, and the capability to paintings independently from home. Your performance will, without delay, affect person pride and brand loyalty, making this a significant and consumer-impactful position.
Who Can Apply?
Zomato welcomes applications from clean graduates, undergraduates, and individuals trying to re-enter the workforce. If you have a passion for helping others and strong conversational competencies, this is a terrific opportunity to start your career in the tech-enabled provider industry.
Eligibility Criteria:
- Minimum qualification: 12th skip or graduate in any stream. Zomato Job Vacancy
- Strong verbal and written communication abilties in English (extra local languages are a plus).
- Basic know-how of computer systems, typing velocity, and proficiency in using chat equipment and voice communication systems.
- A private laptop or a laptop with a dependable net connection is mandatory for work-from-home roles.
- Must be cushty working in rotational shifts, inclusive of weekends and night shifts. Zomato Job Vacancy
- Ability to stay calm and empathetic at some stage in high-pressure or battle conditions with customers.
Preferred Profile:
- Previous experience in BPO, customer service, or voice/chat aid is an added benefit; however, no longer required.
- Candidates have to be self-stimulated, dependable, and capable of working independently.
- Residents of India with a valid ID and a copy of evidence are eligible.
- Must have quiet operating surroundings at domestic to take calls or control chat responses professionally.
Why Apply?
Zomato offers an exciting, growth-oriented work environment that is best for individuals looking to gain hands-on experience in customer service. With flexible work-from-home alternatives, overall performance-based incentives, and ongoing ability development, this activity gives an exceptional access point into the tech and service industry.
Zomato values sparkling skills and gives based training, professional development possibilities, and the risk to be part of a task-driven corporation that connects tens of millions of customers to their favorite food. If you are searching for a stable task with a quick-paced group and real impact, Zomato’s Customer Support function is a brilliant choice.
Apply Now:- Click here
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