Customer Support Executive Job Profile at Tech Mahindra
- Job Title: Customer Support Executive Job Profile
- Company: Tech Mahindra
- Degree: Any Graduate Can Apply
- Salary: INR 3 – 5/- LPA
- Job Type: Full-Time
- Location: work from home
- Experience: Freshers/Experienced Both Eligible
About Tech Mahindra:
Tech Mahindra represents the linked international, providing innovative and client-centric facts generation studies, permitting Enterprises, Associates, and Society to Rise. We are a USD 5.2 billion business enterprise with 125, seven hundred+ experts throughout 90 countries, supporting 941 international clients consisting of Fortune 500 agencies.
Customer Support Executive Job Profile
Tech Mahindra is looking for an influential and customer-focused person to enroll in our team as a Customer Support Executive. This role is crucial in ensuring a high degree of customer pleasure and loyalty by means of providing guidance and resolving queries effectively and effectively. The ideal candidate might be enthusiastic, detail-orientated, and able to handle more than one task in quick-paced surroundings.
Key Responsibilities:
1. Customer Interaction:
- Handle incoming patron calls, emails, and chats promptly and professionally.
- Provide correct, valid, and complete statistics by using the usage of the proper techniques/gear.
- Resolve services or product issues with the aid of clarifying the purchaser’s criticism, determining the purpose of the hassle, selecting and explaining the first-rate way to remedy the problem, expediting correction or adjustment, and following up to make sure decision.
2. Issue Resolution:
- Identify and check customers’ desires to gain delight.
- Escalate unresolved issues to the proper internal teams.
- Follow up with clients to ensure their technical troubles are resolved.
3. Product Knowledge:
- Stay up to date with product understanding to offer a terrific guide.
- Educate clients approximately new and current products to enhance their enjoyment.
4. Data Management:
- Maintain special statistics of patron interactions, inquiries, court cases, and feedback.
- Update purchaser records in the customer support database in the course of and after every name.
5. Process Improvement:
- Provide remarks to management regarding patron remarks and capacity product improvements.
- Participate in the continuous development method with the aid of suggesting enhancements to existing procedures.
Qualifications and Skills:
1. Education:
- A high college diploma or equal; a college degree is preferred.
2. Experience:
- Proven customer support revels in or enjoys as a Client Service Representative.
- Experience in tech help surroundings is a plus.
3. Technical Skills:
- Proficient in customer support software programs, databases, and gear.
- Familiarity with CRM structures and practices.
4. Soft Skills:
- Strong smartphone touch managing competencies and active listening.
- Excellent communication and presentation skills.
- Ability to multi-assign, prioritize, and manage time correctly.
- Customer orientation and capability to adapt/reply to distinct kinds of characters.
5. Personal Attributes:
- A tremendous, can-do mindset with a commitment to continuous improvement.
- Strong trouble-fixing abilities and the capacity to think analytically.
- Dependable with a robust painting ethic.
6. Work Environment:
- Tech Mahindra gives a collaborative and supportive work surroundings with possibilities for boom and improvement.
- The position might also require running in shifts to support clients throughout specific time zones.
Benefits:
- Competitive profits and overall performance-based total incentives.
- Comprehensive medical insurance plans.
- Professional development and training opportunities.
- Paid days off and vacations.
- Employee well-being applications.
How to Apply:
Interested candidates are invited to submit their resume and cover letter outlining their qualifications and revel in. Applications can be submitted through the Tech Mahindra careers portal or by email to [hr@techmahindra.Com].
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