Cognizant BPO-Voice Process Job Role| Apply Right Now

• Cognizant BPO-Voice Process Job Description
• Job Title: BPO-Voice Process Associate
• Company: Cognizant Technology Solutions
• Location: Multiple Locations
• Job Type: Full-time
• Salary: INR 3-7/- LPA
• Experience: 0-3 years of Experience

About Cognizant:

Cognizant Technology Solutions is a major company of information technology, consulting, and business business business enterprise approach outsourcing services.

With an international presence and a dedication to innovation, Cognizant permits customers to navigate their digital transformation journeys through the usage of way of providing organisation-precise solutions. Our BPO department is an essential part of our company imparting, and supplying comprehensive guide and solutions to our clients.

Job Overview: BPO-Voice Process Job

We are seeking out dynamic and enthusiastic individuals to join our BPO-Voice Process crew. As a Voice Process Associate, you’ll be liable for coping with patron inquiries, resolving problems, and providing tremendous service over the smartphone.

This function calls for sturdy communique competencies, a client-centric approach, and the functionality of artwork in brief-paced surroundings.

Key Responsibilities: BPO-Voice Process Job

1. Customer Interaction:

• Answer incoming calls from customers and deal with their queries and concerns straight away.
• Provide accurate records concerning merchandise, offerings, and guidelines.
• Resolve consumer lawsuits and issues efficiently and professionally.

2. Problem Resolution:

• Analyze consumer issues and provide powerful solutions.
• Escalate complicated or unresolved issues to the proper department or manager.
• Follow up with clients to ensure their troubles are resolved to their pleasure.

3. Data Management:

• Accurately record consumer interactions and transactions.
• Update customer statistics with applicable information.
• Maintain confidentiality and protection of consumer statistics.

4. Performance Metrics:

• Meet or exceed normal overall performance objectives and KPIs related to call coping with, patron pleasure, and determination times.
• Continuously try to decorate non-public overall performance and make contributions to organization goals.

5. Team Collaboration:

• Work collaboratively with organization people and supervisors to reap not unusual goals.
• Participate in training periods and crew meetings.
• Share feedback and pointers to beautify techniques and consumer revel in.

Requirements: BPO-Voice Process Job

Education:

A minimum of an excessive school diploma or the same. A bachelor’s degree is preferred.

Experience:

Prior revel in a BPO or customer service environment is a bonus.
Freshers with super communique capabilities and a customer-oriented mindset are also recommended to apply.

Skills:

Excellent verbal conversation competencies in English (extra languages are a plus).
Strong lively listening talents.
Ability to deal with demanding conditions and stay calm under pressure.
Proficiency in the utilization of pc systems and fundamental software software program packages.

Personal Attributes:

Strong hassle-solving talents.
A fine mindset and a preference to help clients.
The high degree of staying power and empathy.
Good organizational competencies and hobby to element.

Benefits: BPO-Voice Process Job

• Competitive profits package deal.
• Performance-primarily based definitely incentives and bonuses.
• Comprehensive schooling packages.
• Opportunities for professional growth and improvement in the business enterprise.
• Health coverage and wonderful employee benefits.
• Supportive and inclusive painting surroundings.

Why Join Cognizant BPO-Voice Process Job:

• Global Exposure: Work with a severa group and interact with clients from around the world.
• Professional Development: Continuous reading opportunities and professional improvement programs.
• Innovation: Be part of a corporation that is at the leading fringe of virtual transformation and innovation.
• Work Culture: Experience a dynamic and collaborative artwork environment that values employee well-being and existence balance.

Application Process: BPO-Voice Process Job

Interested applicants are invited to apply through our respectable internet site or place their resumes at the supplied e-mail address. Shortlisted applicants can be contacted for a telephonic interview, or observed with the resource of an in-individual or digital interview.

Conclusion: Joining Cognizant as a BPO-Voice Process Associate gives you the possibility to be part of a main international business enterprise that values its employees and gives a platform for increase and success.

Click Here To Apply Online

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