HDFC Bank Walk in Interview in Pune for Freshers | Apply Now
HDFC Bank Walk in Interview in Pune: HDFC Bank is conducting a Walk-In Drive for the position of Virtual Care Officer – Customer Care. The position entails coping with customer queries, providing help, and ensuring customer pleasure via virtual channels. Ideal candidates need to have strong conversation abilties and customer service skills. Walk in for an exciting career possibility!
- Job Role: Virtual Care Officer – Customer Care
- Salary: Not Disclosed
- Location: Pune
- Company: HDFC Bank
- Qualification: Graduate
- Experience: 0-3 years
Interview Details:
Date & Time: 14th October, 10.30 AM – 2.30 PM
Venue: HDFC Bank LTD, MIT Marathon Building, Bund Garden Road, Pune – 411001
About Company:
HDFC Bank, established in 1994, is one of India’s leading personal area banks, acknowledged for its notable form of economic products and services. Headquartered in Mumbai, the financial group provides personal banking, commercial agency banking, loans, credit cards, and wealth manipulation offerings. It is diagnosed for its patron-centric method, technological innovation, and strong overall economic performance. With a considerable community of branches and ATMs at some point in India.
HDFC Bank Walk in Interview in Pune Job Description:
The number one obligation of the Officer – officer-customer care is to govern patron interactions and address queries or court docket cases. The position entails coping with inbound calls from clients related to various banking services and products. This may additionally want to embody queries approximately credit playing cards, monetary organization money owed, deposits, loans, depositories, mutual price range, debit playing cards, pay as you pass and forex gambling cards, or any other direct banking-associated inquiries.
Key Responsibilities:
Customer Interaction & Query Management:
- Handle incoming calls from clients, addressing their queries and courtroom instances associated with banking products and services.
- Provide correct information and solutions concerning credit rating gambling playing cards, bank accounts, loans, mutual price variety, and other monetary products furnished via HDFC Bank.
Call Quality:
- Maintain amazing provider shipping to fulfill the excellent benchmarks set through the monetary institution.
- Ensure clean verbal exchange and green decision of patron problems to collect client delight.
Audit & Process Compliance:
- Adhere to all established strategies and protocols in the course of purchaser interactions.
- Ensure well-timed updating of customer information and interactions inside the CRMNext system, preserving accuracy and completeness in purchaser statistics.
Schedule Adherence & Service Productivity:
- Consistently meet the company productivity requirements defined via HDFC Bank.
- Manage workload efficiently and ensure active and green customer service.
Operational Activities:
- Participate in numerous operational sports as required to resource the client care function.
- Ensure that everyone’s tasks are executed efficaciously and comply with bank regulations.
Skills Required:
Excellent Communication Skills: As you may be handling customer calls, effective communique (both verbal and written) is critical. You have so as to actually deliver facts and cope with purchaser queries patiently and professionally.
Problem-Solving Skills: The capability to resolve patron court cases and issues effectively at the same time as supplying a terrific feasible solution is crucial for this function.
Attention to Detail: Ensure all customer interactions are recorded correctly within the gadget, following the economic organization’s audit and compliance necessities.
Qualifications:
Educational Requirement: The candidate must have a graduate degree (in any subject).
Experience: Open to candidates with 0 to 3 years of experience in customer service or any related field.
Benefits at HDFC Bank:
Comprehensive Health Insurance: Coverage for personnel and their families, which incorporates medical, dental, and vision care.
Performance-Based Incentives: Attractive bonuses and rewards for high overall performance.
Work-Life Balance: Flexible running hours, paid time off, and wellness applications to help a balanced manner of existence.
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