HCLTech Mega Walk in Drive – Email Support Fresher | Apply

HCLTech Mega Walk in Drive for freshers for the Email Support role in Gurugram. This Full-time role is good for the latest graduates with no previous experience. The function involves responding to consumer queries via e-mail, resolving issues, and ensuring wonderful service. Candidates should have strong conversation skills, attention to element, and a patron-oriented technique. This opportunity offers professional growth inside an international organization, with earnings details no longer disclosed.

• Role: Email Support
• Location: Gurugram
• Company: HCLTech
• Salary: Not Disclosed
• Qualifications: Any Graduate
• Experience: 0 years
• Job Type: Full Time

Walk In Interview:

Walk-In Dates: 9th November – 10th November 2024

Timings: 11:00 AM – 5:00 PM

Venue: HCLTech Candor Tech Space, Tower eleven, 1st Floor, Sector 21, Dundahera Village, Gurugram, Haryana 122022

Contact Person: Rohit (9205045344)

About HCLTech:

HCLTech is a global technology business enterprise imparting offerings in virtual, engineering, cloud, and AI throughout diverse industries. With over 218,000 employees in fifty-nine countries, it supplies solutions in sectors like monetary offerings, healthcare, manufacturing, and telecom. Headquartered in India, HCLTech generates $13.7 billion in revenue (as of September 2024) and is diagnosed for its innovation and patron-centric technique in IT services and consulting.

Job Description:

The Email Support – Non-Voice Process role at HCLTech involves coping with consumer queries through email, making sure spark off and accurate resolutions. Candidates must have strong written and spoken English abilities, a focus on customer service, and attention to element. The function calls for multitasking across gear, keeping databases, and taking part with inner teams. It offers 24*7 rotational shifts, a five-day workweek, chargeable cab offerings, and a one-time meal facility for employees.

Job Requirements:

• Education: Any Graduate
• (Note: BCA, MCA, BTech, and MTech graduates are NOT eligible)

Language Proficiency:

• Strong fluency in both written and spoken English
• Ability to successfully communicate through electronic mail and preserve professionalism

Customer Service Skills:

• Strong attention to client delight and question resolution through email
• Deductive reasoning competencies to make sound choices

Attention to Detail:

• Ability to multi-challenge throughout more than one equipment
• Maintaining patron databases, verifying charge phrases, and ensuring accuracy
• Work Ethic: Sense of urgency, adherence to closing dates, and willpower to resolve customer queries

Responsibilities:

• Respond to patron queries through e-mail, providing well-timed and accurate resolutions
• Validate order info, confirm charge terms, and make sure proper record-retaining in databases
• Collaborate with internal groups to resolve client issues
• Maintain excessive interest in elements at the same time as multitasking throughout diverse structures
• Deliver splendid customer reports and keep provider requirements

Skills Required:

• Strong electronic mail writing and communication talents
• Problem-fixing ability and interest in the element
• Ability to multi-venture across special gear
• Customer-centered attitude with the potential to solve issues promptly and efficiently

Other Information:

• Shift Timings: 24*7 rotational shifts
• Workdays: five days per week, 2 rotational offs
• Experience Required: Freshers (0 years)
• Cab Facility: Yes, chargeable
• Meal Facility: One-time meal provided

Benefits of Email Support – Non-Voice Process process at HCLTech:

• 5-day workweek with rotational offs
• 24*7 rotational shifts for flexibility
• Chargeable cab facility for commuting
• One-time meal facility at some stage in shifts
• Work-existence balance with rotational days off
• Training and growth possibilities in an international business enterprise

Click Here To Apply

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