HCLTech Mega Walk in Drive for freshers for the Email Support role in Gurugram. This Full-time role is good for the latest graduates with no previous experience. The function involves responding to consumer queries via e-mail, resolving issues, and ensuring wonderful service. Candidates should have strong conversation skills, attention to element, and a patron-oriented technique. This opportunity offers professional growth inside an international organization, with earnings details no longer disclosed.

Role: Email Support
Location: Gurugram
Company: HCLTech
Salary: Not Disclosed
Qualifications: Any Graduate
Experience: 0 years
Job Type: Full Time

Walk In Interview:

Walk-In Dates: 9th November – 10th November 2024

Timings: 11:00 AM – 5:00 PM

Venue: HCLTech Candor Tech Space, Tower eleven, 1st Floor, Sector 21, Dundahera Village, Gurugram, Haryana 122022

Contact Person: Rohit (9205045344)

About HCLTech:

HCLTech is a global technology business enterprise imparting offerings in virtual, engineering, cloud, and AI throughout diverse industries. With over 218,000 employees in fifty-nine countries, it supplies solutions in sectors like monetary offerings, healthcare, manufacturing, and telecom. Headquartered in India, HCLTech generates $13.7 billion in revenue (as of September 2024) and is diagnosed for its innovation and patron-centric technique in IT services and consulting.

Job Description:

The Email Support – Non-Voice Process role at HCLTech involves coping with consumer queries through email, making sure spark off and accurate resolutions. Candidates must have strong written and spoken English abilities, a focus on customer service, and attention to element. The function calls for multitasking across gear, keeping databases, and taking part with inner teams. It offers 24*7 rotational shifts, a five-day workweek, chargeable cab offerings, and a one-time meal facility for employees.

Job Requirements:

Education: Any Graduate
(Note: BCA, MCA, BTech, and MTech graduates are NOT eligible)

Language Proficiency:

Strong fluency in both written and spoken English
Ability to successfully communicate through electronic mail and preserve professionalism

Customer Service Skills:

Strong attention to client delight and question resolution through email
Deductive reasoning competencies to make sound choices

Attention to Detail:

Ability to multi-challenge throughout more than one equipment
Maintaining patron databases, verifying charge phrases, and ensuring accuracy
Work Ethic: Sense of urgency, adherence to closing dates, and willpower to resolve customer queries

Responsibilities:

Respond to patron queries through e-mail, providing well-timed and accurate resolutions
Validate order info, confirm charge terms, and make sure proper record-retaining in databases
Collaborate with internal groups to resolve client issues
Maintain excessive interest in elements at the same time as multitasking throughout diverse structures
Deliver splendid customer reports and keep provider requirements

Skills Required:

Strong electronic mail writing and communication talents
Problem-fixing ability and interest in the element
Ability to multi-venture across special gear
Customer-centered attitude with the potential to solve issues promptly and efficiently