Conduent Remote Jobs Customer Service and Support Specialists for full-time positions based in Hyderabad, Telangana. This full-time, paintings-from-domestic function involves helping clients with inquiries, troubleshooting troubles, and supplying high-quality aid. No diploma is required, however previous enjoy in employer assistance or technical roles is preferred. Join Conduent for a bendy possibility to construct a profession in customer service and support.
- Role: Customer Service and Support Specialist
- Company: Conduent
- Location: Hyderabad, Telangana
- Experience Requirement: Preferably experience in enterprise assistance or technical roles
- Qualifications: No diploma required
- Job Type: Full-time, Work From Home
About Conduent:
Conduent is an international leader in turning in challenge-critical services and answers for Fortune one hundred businesses and governments. They focus on enhancing enterprise appthroughhes through era and innovation, that specialize in improving client reports and operational efficiency. Conduent promotes a way of life of individuality, increase, and collaboration, supplying personnel with opportunities for career development and expert development.
Job Description:
The Customer Service and Support Specialist at Conduent is a full-time, work-from-home position accountable for assisting clients with inquiries, processing transactions, and retaining accurate data. The function includes trouble-fixing, helping junior personnel, and advocating for members. Conduent gives career increase, professional development, and collaborative work surroundings, with competitive reimbursement based on experience.
Key Responsibilities:
- Customer Decision-Making: Advise participants on plan provisions to improve their decision-making.
- Client Inquiries: Respond to client-specific inquiries through multiple channels (e.g., telephone, electronic mail).
- Transaction Handling: Complete purchaser-associated transactions with minimum supervision.
- Case Management Documentation: Record interactions within the case management machine for correct monitoring.
- Adhere to Call Center Metrics: Meet overall performance goals and follow call middle hints.
- Support Junior Staff: Assist junior employees with inquiries and escalated calls.
- Advocate for Participants: Coordinate benefits and offerings to assist members’ wishes.
Other Duties:
Perform additional responsibilities as assigned through the control.
Skills Required:
- Analytical and Operational Skills: Ability to manage duties using hooked-up approaches and practices.
- Problem-Solving: Competence in hassle-solving, with discretion to alter work practices whilst vital.
- Interpersonal Skills: Strong ability to talk correctly with clients and group participants.
- Independent Work: Ability to paint with confined supervision at the same time as making sure a great provider.
- Documentation: Proficient in keeping accurate information on consumer interactions.
Qualifications:
- Education: Vocational training or relevant certifications/experience can be required.
- Experience: Previous experience in a commercial enterprise help or technical role is high-quality.
Compensation and Benefits:
- Competitive Salary: Based on experience and qualifications.
- Training and Development: Opportunities for skill-constructing and export boom.
- Work Environment: Supportive environment with a focus on individuality and crew collaboration.
- Career Progression: Potential for career advancement via education, mentoring, and new assignments.
Why Work in Hyderabad:
- Vibrant City: Hyderabad is thought for its rich history, cultural diversity, and developing tech atmosphere.
- Professional Opportunities: A hub for companies presenting dynamic career paths.
- Personal Growth: Enjoy a balanced lifestyle with a combination of expert growth and cultural enrichment.
Ideal Candidate:
- Someone with sturdy interpersonal and analytical talents.
- Ability to observe established suggestions and methods.
- A prompted character searching for a private and expert increase in dynamic, supportive paintings surroundings.
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