- Job Role: Customer Service Associate
- Salary: Not Disclosed
- Location: Mumbai
- Company: Accenture
- Qualifications: Any Graduate
- Experience: 1 – 3 years
ABOUT ACCENTURE
Accenture is a worldwide expert services agency famend for its know-how in virtual, cloud, and safety solutions. With a presence in over a hundred and twenty nations, combines deep industry information with modern-day technology to assist clients to innovate and achieve their dreams. The company makes specialty consulting, generation, and operations, serving industries together with healthcare, finance, retail, and telecommunications.
Accenture is devoted to handing over amazing processes via innovation, agility, and a focus on sustainability. With over seven hundred,000 employees internationally, it fosters a subculture of collaboration and continuous studying, empowering its personnel to resolve complex challenges. Accenture’s willpower for inclusion and variety has earned its recognition as one of the international’s maximum popular businesses. Whether supporting businesses to remodel digitally or growing an advantageous societal impact, drives significant exchange in unexpectedly evolving international.
Job Description:
Accenture is looking for a Customer Service Associate to deliver awesome aid to customers. The position involves managing patron inquiries, resolving problems, and ensuring excessive satisfaction stages. Responsibilities include managing calls, emails, or chats, troubleshooting troubles, and presenting well-timed resolutions. Candidates need to have sturdy communication competencies, empathy, and the capability to work in a dynamic environment. Prior experience in customer service is an advantage. Join us to work in a collaborative group, beautify your abilities, and contribute to creating an unbroken consumer enjoyment.
Key Responsibilities and Skills for a Customer Service Associate at Accenture:
Key Responsibilities:
- Customer Interaction: Handle purchaser queries and issues via numerous communique channels which include smartphone, electronic mail, and chat. Provide accurate and green responses to ensure purchaser satisfaction.
- Issue Resolution: Analyze consumer problems, troubleshoot efficaciously, and provide answers within the defined timeframes. Escalate unresolved troubles to better-level help whilst necessary.
- Documentation: Maintain detailed records of purchaser interactions, transactions, and resolutions. Update inner systems with correct and relevant facts.
- Process Adherence: Follow business enterprise guidelines, approaches, and first-rate standards. Ensure compliance with service-degree agreements (SLAs) and hints.
- Feedback Handling: Collect and examine purchaser comments to become aware of opportunities for method improvement. Share insights with applicable teams to decorate the overall consumer experience.
- Collaboration: Work intently with past-practical groups to deal with complicated problems, implement answers, and improve service tactics.
- Upselling Opportunities: Identify and promote appropriate services or products to customers primarily based on their wishes, contributing to income goals when required.
Key Skills:
- Communication Skills: Strong verbal and written communique talents to have interaction correctly with customers from numerous backgrounds.
- Problem-Solving: Ability to think significantly, examine issues, and recommend creative and sensible solutions.
- Empathy and Patience: Demonstrate empathy and persistence to deal with difficult customer situations professionally.
- Technical Proficiency: Familiarity with customer courting management (CRM) tools and basic technical troubleshooting.
- Time Management: Effectively control time to prioritize obligations, take care of excessive volumes of queries, and meet deadlines.
- Adaptability: Flexibility to adapt to dynamic environments, research new tools, and stay up to date with products or services.
- Attention to Detail: Accuracy in recording records and information customer desires to keep away from mistakes and miscommunication.
- Teamwork: Work collaboratively with team participants to gain shared desires and supply awesome service.
- Multitasking: Ability to handle more than one consumer interaction currently whilst preserving exceptions rsonalismsm.
Why Accenture?
Accenture offers supportive and collaborative work surroundings, opportunities for expert boom, and the hazard of working with industry-main technology. Join us to beautify your capabilities and make contributions to delivering world-class customer service.
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