- Job Role: Desktop Support Senior Associate
- Salary: Not Disclosed
- Location: Bengaluru
- Company: PwC
- Qualification: Any Graduate
- Experience: 1 – 3 years
ABOUT PWC
PwC (PricewaterhouseCoopers) is a global chief in expert services, providing an extensive variety of audit, guarantee, consulting, and tax services. With a presence in over 100 and fifty international locations, PwC facilitates corporations, governments, and corporations to navigate complex annoying situations and power sustainable increase. The enterprise corporation combines deep industry understanding with technological innovation to supply tailored answers that meet the evolving desires of clients.
PwC is devoted to constructing acceptance as true within societyy and fixing crucial issues, prioritizing moral requirements, variety, and inclusivity. Its worldwide network of specialists works together to deliver brilliant offerings throughout diverse industries, including finance, healthcare, era, and extra. PwC locations a strong emphasis on non-stop gaining knowledge of, worker development, and corporate responsibility, striving to make an awesome impact on both the enterprise worldwide and groups around the arena.
Job Description:
The Desktop Support Senior Associate gives superior technical assistance and troubleshooting for quit clients, making sure seamless operation of hardware, software software, and community systems. This position entails diagnosing and resolving complicated technical issues, dealing with carrier requests, and coordinating with IT groups to implement answers. Senior Associates are responsible for keeping and updating purchaser workstations, ensuring top-quality typical overall performance, and presenting education or guidance to junior team workers. They play a key function in system improvements, deployments, and making sure adherence to IT guidelines and safety necessities the same time as delivering great customer support to inner organizations.
Qualifications and Skills for Desktop Support Senior Associate:
Qualifications:
Education:
- A bachelor’s diploma in Computer Science, Information Technology, or a related area is often desired, though identical artwork may be not unusual instead of a diploma.
- Relevant certifications, together with CompTIA A+, Microsoft Certified Solutions Associate (MCSA), or ITIL Foundation, can be an advantage.
Experience:
- Typically requires 3-5 years of palms-on enjoy in laptop assist, IT assist, or related technical roles.
- Proven song report of troubleshooting and resolving complex hardware and software issues.
- Familiarity with IT service control tools and ticketing systems (e.g., ServiceNow, Jira).
- Experience with far-flung desktop aid gadgets and far-flung troubleshooting.
Certifications (non-obligatory but beneficial):
- Microsoft Certified Professional (MCP) or Microsoft Certified Solutions Associate (MCSA)
- ITIL Foundation certification
- Cisco Certified Network Associate (CCNA) or similar networking certifications
- HDI Desktop Support Technician Certification
Skills:
Technical Skills:
- Hardware and Software Troubleshooting: Proficient in diagnosing and resolving problems with computer structures, laptops, printers, and peripheral devices.
- Operating Systems Expertise: Advanced know-how of Windows OS (Windows 10/11), macOS, and Linux, such as setup configuration, and troubleshooting.
- Networking Knowledge: Strong knowledge of networking ideas, TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting.
- Remote Desktop Support: Experience the usage of far-flung devices like TeamViewer, Remote Desktop, or VNC to remedy patron troubles.
- System and Software Installation: Installing and configuring each stylish and specialized software application package similarly to appearing OS updates and patch control.
Problem Solving and Analytical Skills:
- Ability to briefly understand troubles, study the idea cause, and position into impact effective solutions.
- Strong troubleshooting skills to solve software program programs hardware, and network problems effectively.
Customer Service and Communication:
- Exceptional communication competencies, with the capacity to prprovide reasonssor technical problems in layman’s terms to non-technical users.
- Strong interpersonal capabilities to interact efficaciously with customers and technical companies.
- Ability to keep a peaceful and expert demeanor, in particular, whilee handling hard oexcessivetressss conditions.
Teamwork and Collaboration:
- Ability to paint independently and as a part of a set in quick-paced surroundings.
- Willingness to mentor junior groups of workers or provide steering to team people whilst required.
Time Management:
- Ability to prioritize and manage a couple of service requests concurrently, ensuring timely selection at the same time as retaining fantastic provider requirements.
Attention to Detail:
- Precision in diagnosing technical issues and making sure of correct documentation of answers, configurations, and systems updates.
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