Teleperformance Recruitment 2025: Teleperformance is hiring Customer Support Associates to handle inbound customer queries, provide solutions, and ensure customer satisfaction. Candidates must possess excellent conversation capabilities, hassle-solving capabilities, and a consumer-centric mindset. Prior experience in customer support is a plus. Work-from-home opportunities can be available primarily based on vicinity and overall performance.
- Job Description: Teleperformance Recruitment 2025
- Company: Teleperformance
- Salary: 2.5-3.5 Lacs P.A.
- Location: Gurugram
- Qualification: Graduate
- Experience: 0-4 years
About Company:
Teleperformance is a global leader in customer experience control, presenting a wide variety of services, including customer service, technical help, and lower back-office answers. With a presence in over 80 nations, it serves clients across various industries inclusive of telecommunications, healthcare, retail, and finance. The corporation is understood for its revolutionary answers, technological knowledge, and commitment to handing over remarkable customer service.
Teleperformance Recruitment 2025 Job Description:
The role of the Customer Support Associate at Teleperformance includes coping with each international voice and chat procedures. As a CSE (Customer Service Executive), you will be liable for resolving purchaser queries and making sure a smooth and pleasurable purchaser revels in. The task is primarily based in Gurugram, and candidates might be predicted to work on a rotational shift timetable, presenting flexibility for both the enterprise and the employees.
Key Responsibilities:
Handling Customer Queries:
- Respond to client inquiries via voice calls and chat.
- Provide clear and concise solutions to patron questions regarding products, services, and guidelines.
- Solve purchaser troubles directly and correctly, making sure purchasers are delighted always.
Issue Resolution:
- Troubleshoot and resolve troubles faced by customers, whether related to the enterprise’s products, services, or technical troubles.
- Escalate problems to the appropriate department when necessary, at the same time as maintaining clear verbal exchange with the consumer approximately the popularity of their problem.
Maintaining Service Standards:
- Consistently meet overall performance requirements in phrases of name-managing time, consumer pleasure, and adherence to agency policies.
- Work within the installed tips to keep excessive service tiers, ensuring excellent enjoyment for every patron.
Documentation and Reporting:
- Keep correct statistics of purchaser interactions, transactions, and feedback in the corporation’s gadget.
- Provide reports to supervisors on consumer tendencies, unusual issues, and capability upgrades to offerings or procedures.
Collaboration with Teams:
- Work carefully with the crew to meet performance desires and enhance customer support.
- Provide help to friends is vital, fostering a high-quality and efficient painting environment.
Adherence to Schedules:
- Work according to the assigned shift timetable, making sure availability in the course of rotational shifts as required by using the commercial enterprise.
- Ensure compliance with attendance and punctuality rules.
Skills Required:
Communication Skills: The best candidate ought to have incredible communication competencies, both verbal and written, with a sturdy command of English. The capacity to articulate thoughts certainly and provide suitable responses is vital.
Listening Skills: Good listening competencies are required to completely apprehend patron worries and provide correct answers.
Computer Literacy: A primary understanding of computer systems is critical. Candidates should be comfortable navigating through more than one system and the use of diverse tools to help customers.
Problem-Solving Ability: Candidates need to have a robust analytical attitude and be capable of discovering troubles speedy and offering powerful answers.
Multitasking Ability: Ability to handle more than one obligation simultaneously, along with managing voice calls and responding to talk inquiries while maintaining a high degree of customer support.
Adaptability: The candidate needs to be snug operating in a quick-paced, dynamic environment with the capability to evolve to modifications in tactics or systems.
Qualifications:
- Experience: Freshers are welcome to apply. Experienced candidates are also encouraged to apply, especially those with prior experience in customer service roles in the BPO/call center industry.
- Education: Both graduates and undergraduates can apply. However, candidates must have valid original mark sheets from the University.
- Experience Documentation: Experienced candidates must be able to provide valid documentation, including an offer letter, experience/relieving letter, and salary slips from the last 3 months.
- Technical Requirements: Candidates should have access to a stable Wi-Fi connection at home with sufficient speed to handle work from home if needed. It is critical to maintain connectivity to provide uninterrupted service.
Benefits at Teleperformance:
Comprehensive Health Coverage: Teleperformance gives clinical, dental, and vision coverage to ensure the proper well-being of its personnel and their households.
Career Growth & Development: The corporation affords non-stop gaining knowledge of, training applications, and possibilities for professional advancement, supporting employees’ development in the organization.
Employee Recognition & Rewards: Teleperformance fosters a lifestyle of appreciation, supplying recognition programs and overall performance-based totally incentives to encourage employees.
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