Job Overview: Tech Mahindra Careers Freshers
Tech Mahindra, a world-leading company and consulting firm, is hiring for the international voice – retention process of the United Kingdom in Mumbai. Known for its focus on customer experience and digital transformation, Tech Mahindra offers an exciting platform for first-year students and experienced professionals to build a gratifying career in customer service.
This role provides the opportunity to work in a voice-based dynamic process, help international clients, provide consultations, and guarantee customer satisfaction. Whether it is newer to starting your professional trip or someone with up to 12 months of experience in the voice process, this role is a gateway to one of the most vibrant industries.
Job Highlights
- Location: Mumbai (only local candidates can apply)
- Eligibility: Graduates/Undergraduates, Freshers & Experienced (0–12 months)
- Role: International Voice Process – UK Retention
- Salary: ₹2.90 LPA (Freshers) | Up to ₹4.5 LPA (Experienced)
- Shifts: 24×7 rotational shifts
Eligibility criteria
- Education: Postgraduate/undergraduate (non-mandatory title).
Experience:
- First-year students with excellent communication skills are eligible.
- The candidates are encouraged with 0-12 months of experience in the international voice process.
- Location: Candidates must have their headquarters in Mumbai.
- Changes: disposition to work in rotational changes (24×7 environment).
- Linguistic skills: strong competition in English with good voice clarity.
Key responsibilities
As part of customer retention: the international voice process, you:
- Handle incoming and outgoing calls for international clients.
- Provide exceptional customer service and solve customer consultations immediately.
- Manage calls related to retention to retain customers effectively.
- Show active listening and empathic communication.
- Document client interactions with precision for the fulfillment of the process.
- Collaborate with the equipment to meet the performance and KPI objectives.
- Keep Tech Mahindra’s quality and professional standards.
Required skills
Technical skills
- Basic knowledge of customer service processes.
- Familiarity with voice and accent skills.
- Ability to use CRM systems and call management tools.
- Rapid adaptability to international voice process standards.
Soft skills
- Excellent oral communication with neutral accents.
- Strong mutual skills to connect with customers.
- The ability to work under pressure and manage rotation changes.
- Positive attitude and willingness to learn quickly.
- Mentality of problem solving with detail.
Salary and benefits
Salary package:
- Freshers: ₹ 2.90 LPA.
- Experienced: up to 4.5 LPA (based on the last CTC and the performance of the interview).
Advantages and benefits:
- Unidirectional cabin installation within the designated limits.
- Competitive Benefits Package for Employees.
- Exposure to international clients and global work culture.
- Fast-track incorporation process.
- Opportunities for the development of skills and professional growth within Tech Mahindra.
Selection process
The Tech Mahindra Careers Freshers 2025 selection process in Mumbai includes:
- Human Resources Interview: Initial evaluation and communication evaluation.
- VNA test (voice and accent): to evaluate clarity, fluidity, and pronunciation.
- Operations Interview: Customer management, adaptability, and role suitability.
Application process
Interested candidates can apply now contact the human resources team.
Contact person: Shruti Gowda (HR – Tech Mahindra)
- Role: client retention – voice / mixed
- Industry: IT and consulting services
- Department: Customer Success, Service, and Operations
- Type of employment: full-time, permanent
- Location: Mumbai
Frequently Asked Questions (FAQ)
Q1. What is the work role for Techindra Careers Freshers 2025 in Mumbai?
The role is in the international voice process (retention of the United Kingdom), where it will handle customer service calls and retention activities.
Q2. Can you apply for this role?
Yes, first-year students with excellent communication skills are welcome. Previous experience is not mandatory.
Q3. What is the eligibility to apply?
Students with a university graduates or have strong English communication skills, who live in Mumbai, are eligible.
Q4. What is the salary package?
First-year students begin at ₹ 2.90 LPA, while experienced candidates may earn up to ₹4.5 LPA.
Q5. What is the selection process?
It includes the human resources interview, the evaluation of VNA, and an operations interview.
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