- Genpact Hiring in Delhi – Technical Associate
- Job Title: Technical Associate
- Company: Genpact
- Degree: B.Tech/B.E. in Any Specialization
- Salary: INR 5 LPA
- Location: Delhi
- Experience: 1 – 4 Years
- Work Mode: WFO/WFH
About Genpact
Genpact (NYSE: G) is a global professional services and technology company that helps organizations to replace data and AI. With a strong heritage in process management and professional operations, Genpact has developed as a reliable partner for leading enterprises in industries worldwide.
Headquartered in New York, Genpact has more than 140,000 employees in 30+ countries. The company combines intensive industry knowledge with state -of -the -art technology to solve real business problems and give a solution that accelerates growth for its customers. AI Gigafactory of Genpact is a prime example of its commitment to the creation of an industry-first accelerator, scalable, innovative AI solutions that drive a scale change.
At the center of the success of Genpact, there is a culture of curiosity, courage, and innovation. The company promotes an inclusive, diverse, and values-operated workplace, where each person is empowered to contribute to the progress of ideas and fuel. By investing in people, technology, and continuous learning, Genpact ensures that both employees and customers are ahead in today’s rapidly changing world.
From streamlining business operations to designing intelligent automation and AI-driven strategies, Genepact is not only maintaining synergy with technical disruption, but also determining this speed. Employees get the opportunity to work with global exposure, structured teaching programs, career progression, and some of the brightest minds in technology and business.
If you are emotional about solving complex problems, you are eager to learn, and want to create an impact in the digital-first era, Genpact provides the right platform to advance your career.
Job Description: Genpact Hiring in Delhi
Genpact Technical Associate is inviting applications for the position of Service Desk L1. This role is ideal for fresh graduates and early-career professionals who want to start their IT journey with a globally recognized organization.
As a service desk L1 Associate, you will be the first point of contact for the last users seeking technical assistance. Your primary responsibility will be to resolve quick troubles, to solve technical concerns, and ensure an easy customer support experience. This includes assisting users through chat or call, documenting issues in the ticketing tools, and resolving problems related to hardware, software, and network.
You will work on a wide range of technical fields, such as productivity equipment, including desktops, laptops, printers, mobile devices, operating systems, browsers, and MS Office. Foundational networking knowledge will also come into sports, solving connectivity-related issues.
The role requires excellent communication and mutual skills, as you will interact with users who may not have a technical background. It would be important to mention the solution in a simple and professional way. With technical problem-solving, you will practice active hearing, sympathy, and etiquette to increase customer experience.
In Genpact, the service desk associates receive risks for world-class training programs, mentorship opportunities, and career advancement paths. By learning the best practices in intensifying IT service management and technical skills, you can progress in advanced roles in IT support, system administration, or even special technology domains.
This situation not only gives you experience on hand in troubleshooting, but also allows you to be part of a large mission of Genpact to run AI-first digital changes. With continuous learning opportunities and an auxiliary function culture, this role is the perfect entrance for a rewarding career in it.
Key Responsibilities: Genpact Hiring in Delhi
- Provide first-level IT support through chat and call.
- Customer questions and resolutions in ticketing tools.
- Issues related to troubleshooting hardware, OS, browser, and MS Office.
- Support desktop, laptop, mobile phone, and printer.
- Solve basic networking and application-related issues.
- Provide customer service with sympathy, clarity, and professionalism.
Education and Qualifications: Genpact Hiring in Delhi
- Graduate in any stream.
- Strong communication and mutual skills.
- Basic technical knowledge of PC, laptop, networking, and MS Office.
- Non-technical users’ ability to multitask and explain technical issues.
Benefits and Salary: Genpact Hiring in Delhi
- Competitive Pay Package.
- Health Insurance Coverage.
- Office cab/shuttle for easy traffic.
- Cafeteria and on-site gym.
- Job/Soft skill training and certificate.
- Professional degree assistance for career development.
Documents to Carry
- Start updating again.
- ID proof (Aadhaar, PAN, Passport, etc.) issued by the government.
- Educational Certificate (10th, 12th, Graduate).
- Recently, passport-shaped photos.
FAQ:
Q1: What experience is required?
No, freshers may apply with basic IT knowledge.
Q2: What is the work mode?
Office-based with mainly structured innings.
Q3: Which technical skills should I know?
Basic troubleshooting for PC, laptop, networking, and MS Office.
Q4: Does anyone charge a fee for a Genpact application?
No, Genpact never charges candidates for jobs.
Q5: Which career can I expect?
You can proceed to IT support, system admin, or special technical roles with experience.
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