Job Overview Swiggy Customer Care Job
Swiggy, one of the main food delivery and lifestyle delivery platforms in India, is expanding its customer service division in 2025. The company is hiring for the role of Lead Associate (client management and customer service) under its premium personal assistance service: the crew. This position is designed for candidates who enjoy managing client-oriented roles, solving problems creatively, and providing delicious customer experiences.
As part of the Swiggy Premium customer service team, it will act as the only point of contact for customers, ensuring coordination without services such as restaurants, trips, event planning, government assistance, and home services. If you are passionate about food, lifestyle, and customer commitment, this opportunity is perfect for you.
Highlights (Summary)
- Company: Swiggy
- Role: Lead Associate – Customer Care
- Job Type: Full Time, Permanent
- Location: Bengaluru (Work From Office)
- Experience Required: 2–5 Years
Key responsibilities
As the main associate in customer service, your responsibilities will include:
- Manage end -to -end customer requests inside your assigned service desk.
- Coordinate with external suppliers for gastronomic reserves, event management, travel reserves, and government/documentation services.
- Empathetically communicate with customers, keeping them informed at each stage.
- Provide personalized solutions based on customer preferences.
- Monitoring of the status of the application, the performance of the supplier, and customer satisfaction.
- Following the SOP while applying creative problem-solving techniques.
- Guarantee the high delight of the client and operational efficiency.
Eligibility criteria
To request the Swiggy 2025 customer service recruitment, candidates must meet the following eligibility requirements:
- Graduate (MBA, BBA, B.com, B.tech or equivalent).
- 2–5 years of previous experience in client-oriented roles, such as event planning, travel itinerary design, visa processing, restaurant associations or customer support.
- Strong backgrounds in supplier management, planning, or coordination of services.
- Excellent oral and written communication skills (knowledge of regional languages is an additional benefit).
- The ability to work in rotational shifts, including weekends, as the crew operates 24 hours, 24×7.
- Will work from the office regularly.
Required skills
To succeed at the Swiggy customer care work in 2025, you need the following skills:
Technical skills
- Experience in event planning, travel system, or lifestyle services.
- Strong knowledge of the management and coordination of suppliers.
- Familiarity with customer service equipment and CRM systems.
Soft skills
- Excellent communication and interpersonal skills.
- Skills and creative thinking to solve strong problems.
- The ability to work under pressure while maintaining professionalism.
- Time management and multitasking skills.
- High sense of property and responsibility.
Salary and benefits
Swiggy offers competitive wages and attractive benefits for its employees. While the package for this role will be based on experience, typical advantages include:
- Competitive CTC with performance-based incentives.
- Health insurance and well-being programs.
- Office work facilities with modern infrastructure.
- Professional growth opportunities within customer service and expanding operations teams.
- Employee discounts on Swiggy services and partner platforms.
Selection process
The hiring process for customer service work in 2025 generally follows these steps:
- Application detection: Curriculum review of the eligible candidates on the list.
- Human Resources Interview: Basic communication detection, background, and motivation.
- Panel interview: Evaluation of domain knowledge and problem-solving skills.
- Final round: Specific roles interview with managers to evaluate the adjustment for the crew equipment.
Application process
To request customer service work, Swiggy 2025 Recruitment | Apply today:
- Visit the Swiggy official Career page or trusted work portals.
- Look for the “main associate – customer management and customer service“.
- Send your updated curriculum with relevant work experience.
- The preselected candidates will be contacted for interview rounds.
FAQ Swiggy careers
Q1. What is the work role for the Swiggy 2025 customer service?
The role is Lead Associate (customer management and customer service) under Swiggy’s crew service, focusing on customers’ premium assistance.
Q2. Is this a work opportunity from home?
No, this is office work with rotational changes.
Q3. What qualifications are required?
Any postgraduate degree is mandatory, with 2 to 5 years of experience in customer service, travel, food, event planning or related fields.
Q4. Does Swiggy provide professional growth?
Yes, Swiggy offers excellent opportunities for professional progress in client success, operations, and lifestyle management.
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