Job Overview Pune Jobs for Freshers
Accenture, one of the main companies and consulting companies of the world, is hiring customer service representatives (BPO Voice Process) in Pune. This is an excellent opportunity for recent graduates and candidates with up to 5 years of experience to start or improve their careers with a global brand.
In this role, it will handle international voice processes, providing customer service through incoming calls, emails, and chats. It will also contribute to recruitment support, navigation orientation on the self-service portal,s and guarantee compliance with global data protection standards such as GDPR. With exposure to the processes of the US contact center, this work offers both professional growth and international experience.
The highlight – Accenture Pune Jobs for Freshers 2025
- Company: Accenture
- Role: Customer Service Representative – BPO Voice Process
- Location: Pune, Bangalore, Mumbai (work from the office)
- Eligibility: recent graduates or UG with 6 months of BPO international experience
- Experience: 0–5 years
- Shifts: USA. Night changes, 6 days a week, Rotation Week
- Skills are required: Excellent communication, customer service tools, ERP, MS Office, problem-solving
- Salary: not revealed (competitive with subsidies and benefits)
Key responsibilities
As a customer service representative (voice process) in Accenture, their responsibilities include:
- Management of incoming calls, emails, and chats, ensuring the precise case record in the company’s tools.
- Provide recruitment support for candidates, including the renovations and new resources.
- Offering navigation support to customers in self-service portals.
- Carrying out online safety checks with GDPR and company guidelines.
- Make outgoing calls when necessary, ensuring that customer and company standards are met.
- Maintaining exceptional standards of call quality/data in line with performance objectives.
- Maintain the process documentation and updated knowledge repositories.
- Support for team communication, punctual assistance, and compliance with company policies.
Eligibility criteria
To request the work of Accenture Pune for Freshers 2025, the candidates must meet the following requirements:
- The newly graduated are eligible; Graduation is mandatory.
- University students can request if they have at least 6 months of BPO international experience.
- Experience: 0–5 years in a customer service environment or BPO.
- It must be headquartered in Bangalore, Pune, or Mumbai (the work from the position is mandatory).
- Flexibility to work night shifts (US shifts) and 6 days a week.
- Strong verbal and written communication skills.
Required skills
Technical skills
- Competition in customer service technologies, such as ServiceNow or other ticket monitoring systems.
- Practical knowledge of ERP systems, MS Office Suite, and web browsers.
- Technical aptitude with the ability to learn new systems quickly.
Soft skills
- Strong verbal and written communication skills.
- Ability to manage customer consultations effectively and reduce escalations.
- Problem-solving skills with detail.
- Equipment collaboration and adaptability to rotational work weeks.
Salary and benefits
- Salary: Not revealed (competitive -based on skills and experience).
- Additional assignments for night shifts and weekend work.
- Professional growth with one of the world’s consulting companies in the world.
- Health insurance, employee welfare programs, and paid leave.
- Balance of working life with rotational weekly.
Selection process
The recruitment process for Accenture Pune Freshers Jobs 2025 includes the following stages:
- Application detection: Curriculum review and eligibility.
- Human Resources Interview: To evaluate the communication and adjustment of personality.
- Voice and accent evaluation (VNA): Evaluate fluidity and accent in English.
- Operations Interview: Technical and specific roles interview.
- Final Selection & Offer Letter
Application process
Interested candidates can apply through the official Accenture Careers page or trusted work portals. Alternatively, you can send your curriculum directly to the recruiter.
Be sure to update your experience with relevant experience and skills before requesting.
FAQ’s Accenture careers for freshers
Q1. Who can request Accenture Pune Jobs for Freshers 2025?
Fresh graduates and candidates with up to 5 years of experience in BPO voice process roles.
Q2. Is the graduation for this role mandatory?
Yes, graduation is required. However, university students with at least 6 months of BPO international experience can also apply.
Q3. What are the working hours?
This role requires working on Night Shifts in the United States and being flexible for 6 days a week.
Q4. Is work allowed from home?
No, this is strictly a work role from the office in Pune, Bangalore, or Mumbai.
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