A Strategic Account Manager builds and continues lengthy-term relationships with key customers, identifies boom possibilities, and ensures consumer pride. Strategic Account Manager collaborates with inner groups to deliver tailor-made answers, meet purchaser needs, and pressure sales boom. Strong verbal exchange, negotiation, and problem-solving competencies are vital for this position.

Job Role: Strategic Account Manager
Salary: ₹ ₹6.5 Lakhs to ₹ ₹17 Lakhs Per year
Location: Bengaluru, Karnataka
Company: Swiggy
Qualification: Bachelor’s Degree
Experience: 4+ years

About Company:

Swiggy is a main online meal delivery platform in India, headquartered in Bangalore. Launched in 2014, Swiggy has transformed the dining enjoy by imparting a handy way for users to reserve food from a huge variety of eating places and cuisines. With a consumer-pleasant app and efficient transport network, Swiggy has hastily accelerated its presence across predominant towns in India. The organization is known for its short transport times, modern-generation solutions, and sturdy customer service. Swiggy keeps innovating and adapting to convert customer choices, solidifying its position as a marketplace leader within the food delivery enterprise.

Role Overview:

Swiggy seeks a Strategic Account Manager in Bengaluru to manipulate and develop restaurant accomplice relationships. Responsibilities include commercial enterprise increase, advertising, and income management. The function requires 4+ years of sales/key account management experience, robust dating management, and verbal exchange abilities. Knowledge of Kannada is favored. Successful candidates will create joint business plans, and advertising campaigns, and manage operational performance. Swiggy is an identical opportunity company.

Roles and Obligations Of Strategic Account Manager:

Client Relationship Management:

The SAM builds and nurtures lengthy-term relationships with key customers, appearing as the primary point of contact. They ensure consumer pride by knowing client desires, addressing worries, and providing tailor-made solutions.

Strategic Planning:

They develop and implement strategic account plans to power growth and achieve enterprise goals. This consists of figuring out opportunities for upselling and go-selling, aligning offerings with patron goals, and forecasting sales capability.

Coordination and Collaboration:

The SAM coordinates with inner teams, which include sales, marketing, product improvement, and customer service, to deliver seamless service to customers. They make sure that every department is aligned with the purchaser’s wishes and strategic objectives.

Performance Monitoring and Reporting:

They frequently overview account performance, song key metrics, and document the development of strategic tasks. This consists of carrying out performance evaluations with customers, providing insights, and making information-pushed recommendations for development.

Contract Negotiation and Management:

The SAM is involved in negotiating agreement terms and making sure mutual settlement on deliverables, pricing, and timelines. They control settlement renewals, ensuring that both parties are happy and that contracts align with lengthy-time period strategic desires.

Skills Required For Strategic Account Manager:

Relationship Building:

The potential to establish and hold strong, believe-primarily based relationships with customers is fundamental. This entails the expertise the patron desires, being responsive, and continually delivering fees to build loyalty and long-term partnerships.

Strategic Thinking:

SAMs have to assume strategically to align patron wishes with the enterprise’s long-term goals. This ability includes market analysis, figuring out boom opportunities, and developing tailored strategies that benefit both the patron and the agency.

Communication:

Exceptional verbal and written communication competencies are important. SAMs have to convey complicated ideas sincerely, negotiate efficiently, and make certain all stakeholders are knowledgeable and aligned. This additionally includes lively paying attention to recognize consumer issues and remarks.

Problem-Solving:

Proactive hassle-fixing skills are vital for addressing consumer troubles and optimizing solutions. SAMs must be adept at identifying ability challenges, studying statistics, and enforcing effective solutions to enhance purchaser satisfaction.

Business Acumen:

Robust information on business operations, monetary metrics, and industry trends allows SAMs to make knowledgeable decisions that pressure profitability. This includes managing budgets, forecasting, and understanding the competitive landscape to put the business enterprise favorably.