Conduent Walk-in-Interview In Bengaluru | 1-6 Yrs | 3rd Aug 2024
Conduent Walk-in-Interview:
Conduent is hosting a Walk-In Drive for the international Voice Process on 3rd August in Bengaluru. This occasion is an amazing opportunity for graduates searching to start or increase their careers in customer service. Participants must carry their up-to-date resumes and be prepared for on-the-spot interviews. Ideal applicants need to have strong communique skills and a customer-centric attitude. Join us to explore professional possibilities and come to be part of a dynamic crew at Conduent!
- Company: Conduent
- Position: International Voice Process
- Location: Bengaluru
- Experience: 1 – 6 years
- Salary: Not Disclosed
- Qualification: Graduate
Interview Details:
Date & Time: 3rd August, 9:30 AM – 1:00 PM
Venue: Conduent Business Services India LLP, Unit A, Level 1, Aviator Building, ITPB, Whitefield Road, Bangalore 560 066, India
About Company:
Conduent is a worldwide leader in enterprise services, providing progressive answers across numerous sectors, together with healthcare, transportation, and purchaser revel in control. Founded in 2017, the agency emerged from Xerox Corporation’s Business Services department and has in view that expanded its services to include virtual transformation, statistics analytics, and automation offerings. Conduent makes a specialty of enhancing operational performance and improving customer engagement for its customers. With a workforce of over 67,000 employees worldwide, Conduent leverages superior technology to deliver tailored answers that power enterprise effects and create significant experiences for clients and stakeholders.
Job Description:
As an International Voice Process Associate, you may play a critical role in dealing with inbound and outbound patron communications. Your number one responsibility will be addressing client inquiries, resolving troubles related to payments and invoices, and ensuring an excessive stage of consumer pride. This position is ideal for those who are enthusiastic about supplying high-quality service and possess strong verbal exchange skills.
Key Responsibilities:
Call Management: Efficiently handle big volumes of inbound and outbound calls, ensuring timely and effective communique with customers.
Invoice Review and Verification: Review and verify invoices, become aware of discrepancies, and remedy problems associated with payments.
Payment Resolution: Analyze price-associated issues, and paintings with stakeholders, and observe diligently to make certain decisions.
Direct Communication: Interact without delay with vendors and inner stakeholders through phone and e-mail, responding directly to inquiries and issues.
Documentation: Ensure the right recording, documentation, and closure of all interactions to preserve accurate facts and song the resolution manner.
Process Improvement: Ensure all processes used by the carrier desk are documented thoroughly and frequently audited to pick out areas for development.
Team Coordination: Work intently with supervisors and crew individuals to allocate the extent and make sure each day’s goals are met effectively.
Training and Development: Act as an internal trainer, facilitating and undertaking training applications for brand-spanking new hires and group members.
Dashboard Preparation: Assist supervisors and managers in preparing dashboards and reports to reveal technique overall performance.
Skills and Qualifications:
Experience: A minimum of one to six years of experience in a call center environment, with at least 1 to five years especially in customer service roles.
Night Shift Availability: Willingness to paint on night shifts is mandatory.
Communication Skills: Strong verbal and written communication capabilities are crucial for powerful client interactions.
Customer Service Orientation: A robust commitment to supplying fantastic customer service and exceeding patron expectancies.
Multitasking Ability: Proficient in multitasking and coping with numerous duties concurrently while maintaining attention to detail.
Technical Proficiency: Familiarity with customer support software and gear is a bonus.
Education:
Qualification: Any graduate degree is needed. Candidates with relevant enjoy in customer service roles will be given desire.
Benefits at Conduent:
Comprehensive Health Coverage: Conduent offers competitive scientific, dental, and vision plans to ensure personnel and their households have access to crucial healthcare offerings.
Retirement Savings Plans: Employees can take part in 401(ok) plans with organization matching, helping them stabilize their economic future.
Paid Time Off: Conduent gives beneficiant holidays, ill depart, and paid vacations, promoting a healthy work-existence stability.
Professional Development: The organization invests in worker increases via schooling packages, mentorship, and opportunities for career advancement within the company.
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