A Customer Care Leader oversees and motivates a set to deliver terrific service, making sure purchaser pride and retention. Customer Care Leader strategizes improvements, controls escalations, and domesticates tremendous, efficient painting surroundings. Their characteristics include analyzing metrics, educating a team of workers, and implementing projects to beautify the client revel in and advantage commercial enterprise goals.
- Job Role: Customer Care Leader
- Salary: ₹10L per year.
- Location: Delhi
- Company: Barclays
- Qualification: Graduate/Postgraduate
- Experience: 6-8 years
About Company:
Barclays is a British multinational investment monetary group and financial offerings company headquartered in London. Founded in 1690, it operates in over forty worldwide places with about 83,500 personnel. Barclays provides an extensive variety of services including non-public banking, business enterprise and investment banking, wealth manipulation, and credit score gambling cards. It has a vast presence within the worldwide financial markets and is known for its long-standing history and exceptional consumer base worldwide.
Role Overview:
As a Customer Care Leader at Barclays in Noida, you’ll control numerous organizations of Personal Bankers, ensuring compliance with rules and strategies at the same time as riding extremely good customer service and group universal overall performance. With 6-8 years of enjoy in purchaser-going-through roles, you will oversee regular operations, teach for NPS improvement, and contend with standard performance metrics like SLAs and KPIs. Your feature fosters a supportive environment, embracing flexibility and innovation in hybrid painting placing to fulfill business company dreams correctly.
Responsibilities Of Barclays Customer Care Leader:
Team Management:
Overseeing a various team of Personal Bankers (PBs), setting goals, and ensuring adherence to tips and strategies. Motivating and growing team individuals’ abilties and managing their personal development dreams are crucial elements of this function.
Performance Management:
Monitoring group overall performance metrics along with Net Promoter Score (NPS), Service Level Agreements (SLAs), and Key Performance Indicators (KPIs). Implementing performance value determinations, feedback mechanisms, and training projects to beautify group overall performance.
Operational Oversight:
Ensuring each day schedule adherence, coping with customer and crew queries, and staying updated on product information and approach upgrades. Managing exceptions and ensuring compliance with IT downtime, incentives, and audit necessities.
Collaboration and Support:
Working closely with Assistant Vice Presidents and Vice Presidents to hold excessive provider standards. Collaborating with operational managers on disciplinary movements, grievances, and HR-related topics.
Required Qualifications and Skills:
Education: A graduate or postgraduate degree from a reputed organization.
Experience: 6-eight years in a consumer-facing provider environment, with established talent in team manipulation.
Skills Required For Customer Care Leader :
Customer Service Expertise: Experience dealing with NPS with UK customers favored.
Financial Services Knowledge: Familiarity with financial merchandise, pointers, and methods.
Technological Proficiency: Working understanding of automation tools and relevant technology.
Communication Skills: Excellent verbal and written verbal exchange abilities.
Flexibility: Ability to paint UK shifts and adapt to changing organization goals.
Software Proficiency: Proficient in MS Office Suite and strolling systems.
Why Barclays?
Global Presence and Reputation: Barclays is a renowned global economic institution, imparting a strong basis for professional growth and balance.
Commitment to Innovation: The organization fosters innovation in customer service solutions, presenting opportunities to enforce contemporary generations and practices.
Career Development: Barclays prioritizes worker growth via schooling applications and professional development opportunities interior its notable community.
Impactful Role: As a Customer Care Leader, you straight away have an impact on customer pride and operational excellence, contributing to Barclays’ fulfillment.
Culture of Diversity and Inclusion: Barclays values variety, creating an inclusive place of business wherein exclusive views thrive, enriching every private and expert report.
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