Customer Solution Center Technical Job at HP | New Opportunity

A Customer Solution Center provides comprehensive technical support and problem resolution for customers. It combines expert assistance, advanced diagnostics, and tailored solutions to address complex issues, ensuring optimal performance, efficiency, and satisfaction for clients across various products and services.

Job Role: Customer Solution Center Technical
Salary: ₹12.5 Lakhs per year
Location: Bengaluru, Karnataka
Company: Hewlett-Packard (HP)
Qualification: High School Diploma

About Company:

Customer Solution Center Technical

Hewlett-Packard (HP) is a worldwide technology organization founded in 1939 by Bill Hewlett and Dave Packard. It specializes in developing and producing computing, data garages, and networking hardware, software, and offerings. HP is known for its innovation in private computing and printing technologies, serving clients, small businesses, and massive businesses worldwide.

Role Overview:

Join Hewlett Packard in Bengaluru, Karnataka as a Customer Solution Center Technical expert. Independently handle intricate hardware and software issues, guide customers proactively, and lead complex projects. Enhance processes, mentor junior colleagues, and ensure optimal performance. Requires 8+ years in technical support, proficiency in IT tools like Microsoft Azure and ServiceNow, and skills in Agile methodology and scripting. Impactful role spanning multiple departments with a focus on problem resolution and customer satisfaction.

Roles and Responsibilities Of Customer Solution Center Technical:

Technical Support:

Provide advanced technical help to clients, troubleshooting complicated issues and resolving technical issues related to products or services.

Customer Relationship Management:

Maintain robust relationships with customers, understanding their needs and ensuring their satisfaction via effective verbal exchange and timely decision of inquiries.

Incident Management:

Monitor and manipulate technical incidents, ensuring they may be logged, prioritized, and addressed promptly to decrease downtime and impact on consumer operations.

Knowledge Base Development:

Contribute to the creation and preservation of a comprehensive expertise base, documenting common issues, solutions, and exceptional practices to useful resources for both customers and internal teams.

Training and Mentorship:

Provide training and mentorship to junior technical staff, sharing information and satisfactory practices to decorate the general technical capability and provide first-rate of the crew.

Qualification:

High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
Typically has 8+ years of related work experience, preferably in remote support, telephone support, technologies, and customer environments, or a related field.

Customer Solution Center Technical

Skills Required For Customer Solution Center Technical:

Technical Expertise:

Deep information on the goods or offerings provided is essential. This consists of understanding hardware and software programs, troubleshooting methodologies, and staying updated with the latest technological improvements. Proficiency in applicable technical regions leads to accurate and efficient problem-fixing.

Problem-Solving Abilities:

The capability to investigate issues, assume critically, and broaden effective solutions is crucial. This ability includes diagnosing issues accurately, devising innovative solutions, and enforcing them unexpectedly to reduce consumer downtime.

Communication Skills:

Clear and effective verbal exchange, both verbal and written, is vital. Technical specialists ought to carry complex technical facts in a manner that is comprehensible to customers, who may additionally have various levels of technical understanding. This additionally consists of energetic being and attentive to understanding client concerns fully.

Customer Service Orientation:

A strong recognition of client pride is prime. This involves patience, empathy, and a commitment to resolving client problems directly. Building high-quality relationships and ensuring customers feel valued and supported complements standard service best.

Adaptability and Learning Agility:

Technology evolves hastily, so the potential to quickly adapt to new tools, procedures, and statistics is critical. Continuous knowledge of expert improvement makes sure that technical experts continue to be powerful in providing modern solutions.