Fresher Jobs in Kolkata. Are you a fresher looking for exciting professional opportunities to support you? Wipro, one of the main global IT services suppliers, is inviting applications for the role of IT service desktop analyst. This is a golden opportunity for graduates with excellent communication skills to begin their career in the IT industry with one of the most reliable companies in India.
This Wipro 2025 recruitment unit focuses on the hiring of first-year students for technical support (voice process) in Kolkata, Hyderabad, and Bangalore. If you are passionate about problem-solving and customer service, this role is perfect for you.
Job Overview Wipro IT Support Careers 2025
- Company: Wipro
- Role: IT Service Desk Analyst (Voice Process)
- Experience Required: 0–1 year (Freshers Eligible)
- Job Type: Full Time, Permanent
- Location: Kolkata, Hyderabad, Bangalore
- Education: Any Graduate
- Industry Type: IT Services & Consulting
Roles and Responsibilities
As an IT service desktop analyst at Wipro, you will be responsible for providing technical support and assistance to end users. Your main responsibilities will include:
- Assist users with applications, system administration, and network-related problems.
- Diagnose, prioritize, and resolve IT incidents, chat, email, or visitors.
- Climbing urgent tickets that require immediate attention.
- Registration and documentation of all interactions in the incident management tool.
- Manage and resolve help service requests efficiently.
- Take possession of user problems and guarantee timely updates.
- Maintain a high level of customer service while adhering to the principles of service management.
- Working in a 24/7 rotational change environment.
Skills and requirements
Candidates must be in Kolkata in 2025 to qualify for this fresh Wipro work:
- Excellent oral and written communication skills (mandatory).
- Basic Justice of the Frame and ITIL terminology.
- Windows and Mac operating systems, and an understanding of the VDI environment.
- Familiarity with the concepts of a network, like DHCP, DNS, TCP/IP, and VPN.
- Problem-solving skills and problem-solving.
- Awareness about cooperation equipment like Outlook, MS Office Fish Suite, O 365, Zoom, Jabber, and VPN.
- Strong organizational and time management skills.
- Desire to work in a rotation shift, including weekends and holidays.
Why join Wipro Fresher Jobs?
- Opportunity to work with a global IT leader.
- Exposure to IT services management and help desk support.
- Structured opportunities for learning and professional growth.
- Dynamic work environment with a focus on teamwork and innovation.
- An opportunity to start your real-world technical experience.
FAQs about Wipro IT Service Desk Analyst Recruitment 2025
Q1. Who can request the role of Wipro IT service desktop analyst?
- Any graduate (fresh or up to 1 year of experience) with excellent communication skills.
Q2. Is this work available only in Kolkata?
- No, the paper is open in Kolkata, Hyderabad, and Bangalore.
Q3. Do I need technical knowledge to apply?
- The basic knowledge of IT, the concepts of networks, and the solution of problems is preferred, but the frescoes with strong communication skills are welcome.
Q4. What are the working hours for this work?
- The paper requires working in rotational shifts, including night shifts, weekends, and vacations.
Q5. Is this a work work from home?
- No, this is a work job of the Office (WFO).
Conclusion
If you are looking to start your career in the technical support of IT, the Wipro IT Service Desktop Analyst Recruitment 2025 is the perfect opportunity for you. With multiple work locations, excellent training, and professional growth perspectives, Wipro offers a solid platform for graduates who wish to excel in you and customer service.
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