Genpact Walk-In Drive for Freshers Non-Voice Role | Apply

November 14, 2024
By Umme Taiyaba
244
Jobs, Blog

Genpact Walk In Drive For Customer Service Role Job| Freshers Apply

Are you trying to apply for a Walk In Drive For Customer Service Role at Genpact? The corporation is website hosting a walk-in pressure for freshers inquisitive about this opportunity. If you’re keen to begin your profession in customer support, this may be a tremendous risk. What information about the drive or function might you want to delve into?

Position: Customer Service Executive
Salary: Not Disclosed by Recruiter
Location: Guntur
Company: Genpact
Qualifications: Any Graduate
Experience: From 0 to 1 year(s) of experience
Job Type: Full-Time

Walk-In-Interview Detail:

Date and Time: 14th November, 11.00 AM – 2.00 PM

Walk-In Venue: Acharya Nagarjuna University college NH16, Nagarjuna Nagar, Guntur,Andhra pradesh 522510

ABOUT GENPACT

Genpact Walk In Drive For Customer Service Role Job| Freshers Apply

Genpact is an international professional offerings corporation that focuses on turning in virtual transformation and business procedure outsourcing (BPO) solutions to clients internationally. Founded in 1997 as an enterprise unit inside General Electric, it became an impartial employer in 2005. Headquartered in New York, Genpact operates across more than 30 countries, imparting offerings in areas along with finance and accounting, customer support, supply chain, IT offerings, analytics, and more.

Genpact is understood for its knowledge in leveraging technology, automation, and advanced analytics to optimize commercial enterprise operations and pressure increases for its customers. The organization serves industries together with banking, healthcare, insurance, retail, and production, assisting groups to enhance performance and innovate. Genpact’s focus on fostering a tradition of innovation and continuous development has made it a frontrunner in the BPO zone and a relied-on accomplice for lots of worldwide establishments.

Job Description: Genpact Walk-In Drive for Customer Service Roles

Job Overview:

Genpact is looking for enormously prompted people to enroll in its customer service team. This is an exciting possibility for candidates seeking to build a profession in customer service with a good, worldwide agency. As a Customer Service Executive, you’ll be responsible for presenting awesome help to our clients and clients, resolving inquiries, addressing concerns, and ensuring delight across all touchpoints.

Key Responsibilities:

Genpact Walk In Drive For Customer Service Role Job| Freshers Apply

Customer Support: Handle inbound and outbound calls, emails, and chat interactions from clients, answering their inquiries and resolving troubles right away and professionally.
Problem Solving: Provide answers to consumer court cases or issues by figuring out the foundation motive and ensuring problems are resolved effectively.
Customer Satisfaction: Ensure a high stage of patron pride by handing over quality provider, preserving professionalism, and exceeding purchaser expectancies.
Product Knowledge: Acquire and preserve in-intensity knowledge of enterprise services and products to provide correct records and steering to clients.
Collaborate: Work closely with go-purposeful teams to supply seamless carriers and meet consumer needs.
Quality Adherence: Meet overall performance standards and fine metrics set via the organization, such as customer satisfaction scores and backbone time.

Required Skills & Qualifications:

Education: Minimum qualification of a high college degree or equal (commencement favored).
Experience: 0 to two years of enjoy in customer service, voice assist, or call middle roles (freshers are welcome to apply).
Communication Skills: Strong verbal and written communique capabilities in English. Additional language proficiency may be a bonus.
Problem Solving Skills: Ability to address difficult or complex situations with a solution-orientated method.
Flexibility: Willing to work in shifts, together with night shifts if required.
Technical Skills: Basic pc competencies with proficiency in MS Office and experience using CRM gear.

Perks & Benefits:

Competitive earnings and overall performance incentives.
Health and well-being blessings.
Opportunities for career growth and skill improvement.
Paid education and non-stop learning opportunities.
A dynamic and inclusive painting environment.

How to Apply:

Interested applicants can attend the stroll-in power via touring the vicinity referred to in the job posting. Please carry a replica of your updated resume, valid ID evidence, and some other required files. Candidates ought to be equipped for an on-the-spot interview.