Genpact Walk in Drive for Freshers: Genpact is hosting a Walk-In Drive for Customer Service roles on 26th November 2024 in Patna. This opportunity is open to candidates with 0 years of experience. If you are captivated by customer service and seeking to kickstart your career, this is the perfect opportunity to enroll in a leading worldwide employer.
- Position: Customer Service – Non-Voice Roles
- Location: Patna
- Company: Genpact
- Qualification: Graduate
- Experience: Freshers
- Salary: Not Disclosed
Interview Details:
Date & Time: 26th November 2024, 11:00 AM to 1:00 PM
Venue: ICA du Skills, 1st Floor, Om Sadan, Rail Vihar, Kankarbagh Main Road, Near Nalanda Medical College, Patna 800020
About Company:
Genpact is an international expert services organization centered on turning in digital transformation and enterprise procedure answers. Established in 1997, it began as an enterprise unit within General Electric and later became an impartial employer in 2005. Headquartered in New York, Genpact operates in over 30 international locations, serving industries like finance, healthcare, and manufacturing. Its expertise lies in analytics, AI, automation, and customer service, assisting groups in streamlining operations and beautifying purchaser reports. With over 100,000 employees, Genpact drives innovation and boom.
Genpact Walk in Drive for Freshers Job Description:
Genpact is web hosting a Walk-In Drive in Patna for freshers to enroll in their Customer Service – Non-Voice Process roles. These positions are for applicants who are captivated by offering top-notch customer support and are willing to work at either the Ahmedabad or Warangal places. The roles involve interacting with clients through virtual systems along with e-mail and chat, as opposed to over the phone.
Key Responsibilities:
Customer Support: Provide resolutions to consumer queries, keeping high standards of first-rate.
Content Review: Review client requests and offer answers based totally on prescribed pointers.
Trend Identification: Recognize traits or styles in customer interactions and raise troubles promptly to the perfect group.
Continuous Improvement: Offer insights that can help improve the provider and consumer revel in.
Policy Knowledge: Maintain a sturdy knowledge of business enterprise methods and guidelines to offer correct guidance.
Customer Service Excellence: Ensure that each client interaction is handled with professionalism and empathy to create fine reviews.
Skills and Qualifications:
Educational Requirement: A graduate degree in any discipline, except Law.
Language Proficiency: Ability to speak and write in both Hindi and English or handiest English. The position calls for robust verbal exchange skills to engage with a wide range of customers.
Experience: Freshers with no prior work experience are welcome to apply.
Availability: Must be able to paint on flexible schedules, which include shifts that could require weekend paintings.
Preferred Qualifications:
Analytical Skills: Ability to probe deeply into issues, recognize patron issues, and offer tailor-made solutions.
Customer-Centric Approach: A proactive, service-orientated mindset that goals to satisfy patron needs and enhance their experience.
Written Communication: Excellent written English abilities are crucial, with an impartial English accessory preferred to speak certainly and correctly with customers.
Adaptability: Flexibility to paintings in any shift, along with weekends, to satisfy enterprise wishes.
Additional Information:
Documents to Carry:
- 3 copies of an updated resume.
- 3 passport-size photographs.
- Original Aadhar card.
- 2 photocopies of the Aadhar card.
Work Location: While the walk-in drive is held in Patna, the job location will be either Ahmedabad or Warangal, requiring candidates to work from the office.
Benefits at Genpact:
Career Growth: Opportunity to paint with an international chief, presenting education applications and talent improvement for professional development.
Competitive Compensation: Attractive revenue applications, overall performance-based total incentives, and advantages tailor-made for freshers and skilled experts.
Learning Opportunities: Access to world-magnificence equipment, resources, and mentorship, fostering non-public and expert increase.
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