Genpact Walk-in-Interview:
Genpact is web hosting a Walk-In Drive for a Voice Process function requiring skillability in Hindi and English on 6th August 2024 in Hyderabad. Candidates must have outstanding verbal exchange capabilities in each language. The position entails addressing purchaser queries and offering aid over the smartphone. Freshers and skilled specialists are endorsed to use. Applicants ought to bring a duplicate of their resume and legitimate ID proof to the venue. This is a terrific opportunity to sign up for a main worldwide professional services company.
- Job Role: Customer Service Voice Process
- Salary: Not Disclosed
- Qualification: Graduate
- Location: Hyderabad
- Experience Required: 0 to 1 year
Interview Details:
Date & Time: 6th August 2024, 11:00 AM – 1:00 PM
Venue: Genpact, Plot No. 14/45, IDA Uppal, Habsiguda, Hyderabad 500079
About Company:
Genpact is an international professional offerings company delivering digital transformation by using setting digital and facts to work to create aggressive advantage. Initially based as a business unit inside General Electric in 1997, Genpact became an unbiased organization in 2005. It makes a specialty of business procedure management and outsourcing, supplying services in finance, procurement, delivery chain, and customer support. Headquartered in New York, Genpact operates in over 30 countries, employing more than 100,000 people. Its task is to pressure transformation and reimagine enterprise approaches for worldwide corporations.
Job Description:
Genpact is conducting a mega walk-in drive for customer service voice roles in Hindi and English on the 6th of August 2024. The corporation is searching out applicants who can effectively reply to customer queries and concerns, support data collection for account restoration, and preserve a deep know-how of client techniques and regulations.
Responsibilities:
Responding to Customer Queries: Addressing purchaser issues successfully and successfully.
Data Collection Support: Assisting with the recovery of debts for end-customers by using amassing applicable statistics.
Understanding Client Processes: Maintaining a deep know-how of the patron’s policies and processes to provide accurate data.
Issue Reproduction: Reproducing patron troubles for escalation to technical teams when important.
Customer Service Excellence: Delivering exquisite carrier to ensure patron satisfaction.
Critical Thinking: Exhibiting the potential for vital wondering and evaluation to resolve patron issues.
Collaborative Work Ethic: Demonstrating a robust painting ethic with the capacity to paint independently and as part of a team.
Qualifications:
Minimum Qualifications
Education: Graduation in any area except Law. (Postgraduates are not eligible)
Experience: Freshers are welcome to use. Candidates with up to at least one year of revel in in voice/non-voice procedures are also eligible.
Language Proficiency: Fluency in both Hindi and English is mandatory.
Preferred Qualifications:
Effective Probing Skills: Ability to investigate and apprehend patron wishes efficiently.
Analytical Skills: Strong analytical skills with a customer-centric method.
Written English Proficiency: Excellent talent in written English, together with an impartial accent.
Flexible Schedule: Willingness to paint on a flexible schedule, including weekends.
Documents to Bring
Candidates attending the walk-in interview should convey the following files:
- Three copies of the updated resume
- Three passport-sized photographs
- Original Aadhar card
- Two photocopies of the Aadhar card
Benefits at Genpact:
Comprehensive Health Insurance: Coverage for scientific, dental, and imaginative and prescient care to ensure personnel and their households have get entry to to exquisite healthcare.
Learning and Development Programs: Extensive schooling and upskilling opportunities, which include getting the right of entry to Genpact’s training programs and partnerships with main instructional establishments.
Work-Life Balance: Flexible operating hours and far-flung painting alternatives to assist employees keep a wholesome existence balance.
Career Growth Opportunities: Clear career paths, mentorship packages, and possibilities for inner mobility to help personnel boost their careers inside the employer.
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