HCLTech Mega Walk in Drive – Email Support Fresher | Apply
HCLTech Mega Walk in Drive for freshers for the Email Support role in Gurugram. This Full-time role is good for the latest graduates with no previous experience. The function involves responding to consumer queries via e-mail, resolving issues, and ensuring wonderful service. Candidates should have strong conversation skills, attention to element, and a patron-oriented technique. This opportunity offers professional growth inside an international organization, with earnings details no longer disclosed.
- Role: Email Support
- Location: Gurugram
- Company: HCLTech
- Salary: Not Disclosed
- Qualifications: Any Graduate
- Experience: 0 years
- Job Type: Full Time
Walk In Interview:
Walk-In Dates: 9th November – 10th November 2024
Timings: 11:00 AM – 5:00 PM
Venue: HCLTech Candor Tech Space, Tower eleven, 1st Floor, Sector 21, Dundahera Village, Gurugram, Haryana 122022
Contact Person: Rohit (9205045344)
About HCLTech:
HCLTech is a global technology business enterprise imparting offerings in virtual, engineering, cloud, and AI throughout diverse industries. With over 218,000 employees in fifty-nine countries, it supplies solutions in sectors like monetary offerings, healthcare, manufacturing, and telecom. Headquartered in India, HCLTech generates $13.7 billion in revenue (as of September 2024) and is diagnosed for its innovation and patron-centric technique in IT services and consulting.
Job Description:
The Email Support – Non-Voice Process role at HCLTech involves coping with consumer queries through email, making sure spark off and accurate resolutions. Candidates must have strong written and spoken English abilities, a focus on customer service, and attention to element. The function calls for multitasking across gear, keeping databases, and taking part with inner teams. It offers 24*7 rotational shifts, a five-day workweek, chargeable cab offerings, and a one-time meal facility for employees.
Job Requirements:
- Education: Any Graduate
- (Note: BCA, MCA, BTech, and MTech graduates are NOT eligible)
Language Proficiency:
- Strong fluency in both written and spoken English
- Ability to successfully communicate through electronic mail and preserve professionalism
Customer Service Skills:
- Strong attention to client delight and question resolution through email
- Deductive reasoning competencies to make sound choices
Attention to Detail:
- Ability to multi-challenge throughout more than one equipment
- Maintaining patron databases, verifying charge phrases, and ensuring accuracy
- Work Ethic: Sense of urgency, adherence to closing dates, and willpower to resolve customer queries
Responsibilities:
- Respond to patron queries through e-mail, providing well-timed and accurate resolutions
- Validate order info, confirm charge terms, and make sure proper record-retaining in databases
- Collaborate with internal groups to resolve client issues
- Maintain excessive interest in elements at the same time as multitasking throughout diverse structures
- Deliver splendid customer reports and keep provider requirements
Skills Required:
- Strong electronic mail writing and communication talents
- Problem-fixing ability and interest in the element
- Ability to multi-venture across special gear
- Customer-centered attitude with the potential to solve issues promptly and efficiently
Other Information:
- Shift Timings: 24*7 rotational shifts
- Workdays: five days per week, 2 rotational offs
- Experience Required: Freshers (0 years)
- Cab Facility: Yes, chargeable
- Meal Facility: One-time meal provided
Benefits of Email Support – Non-Voice Process process at HCLTech:
- 5-day workweek with rotational offs
- 24*7 rotational shifts for flexibility
- Chargeable cab facility for commuting
- One-time meal facility at some stage in shifts
- Work-existence balance with rotational days off
- Training and growth possibilities in an international business enterprise
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