Infosys Walk in Drive for the role of Customer Service Advisor (International Voice Process) in Bengaluru, Karnataka. This Full-time, permanent Position requires applicants with 1-4 years of experience and a graduate degree. The role includes handling worldwide customer service inquiries, providing efficient solutions, and ensuring patron delight. Candidates should have high-quality communique skills, trouble-solving skills, and a customer-centric method. It’s a terrific opportunity to work with a worldwide leader in commercial enterprise manner control.
- Role: Customer Service Advisor (International Voice Process)
- Location: Bengaluru, Karnataka
- Company: Infosys BPM
- Salary: ₹2.5-3.75 Lacs P.A
- Qualifications: Any Graduate
- Experience Required: 1 – 4 years
- Job Type: Full-time, Permanent
Infosys Walk in Drive Details:
Date: 13th November
Time: 10:00 AM – 1:30 PM
Venue: Infosys BPM Limited, #785, Ground Floor Axis Sai Jyoti, 15th Cross one hundred Feet Road, Sarakki, 1st Phase J P Nagar, Bengaluru, Karnataka 560078. Landmark: Near Sindhoora Convention Centre
Company Overview:
Infosys BPM is a worldwide leader in company manner control, supplying end-to-end transformative services throughout industries. It focuses on decreasing expenses, enhancing process efficiency, and delivering advanced client experience by leveraging modern technologies and non-preventive technique reengineering. Infosys BPM operates with a customer-first approach, ensuring the finest solutions through productivity improvements and automation.
Job Description:
Role: The Customer Service Advisor is the primary point of contact for inner and out of doors clients, up-customers, companions, and vendors. The role involves dealing with inbound and outbound requests through chat, phone, and email, ensuring excessive stages of purchaser satisfaction.
Responsibilities:
- Handle inbound client inquiries through chat, cellular phone, and e-mail in a 24/7 surroundings.
- Adhere to established Service Level Agreements (SLA) and Key Performance Indicators (KPI).
- Provide trouble-solving answers, diagnosing problems based on predefined expertise bases.
- Offer product information, offer a reason behind functions, blessings, and technical specs.
- Resolve problems with quick compliance with up movements and maintain minimum backlogs.
- Contribute to the expertise control machine using updating hints and strategies.
Competencies and Skills:
- Customer Service Skills: Excellent conversation (verbal and written), expert interaction with clients, problem-fixing, and battle choice abilties.
- Technical Skills: Ability to perform initial technical troubleshooting and supply a reason for technical information.
- Adaptability: Flexible to paintings in a converting environment, in particular in US industrial corporation zones.
- Teamwork: Ability to work efficaciously within a crew and collaborate throughout features.
- Organizational Skills: Strong organizational skills, the capability to prioritize tasks, and manipulate time correctly.
- Experience: Minimum 1 year to 4 years in customer service roles, preferably in global voice strategies.
Shift Details:
- Shifts are rotational, mainly at some stage in US industrial organization hours.
- Work from Office (WFO) with rotational week-offs.
Eligibility:
- Education: Any graduate.
- Experience: 1 – 4 years in customer service, ideally in a global voice technique.
CTC: ₹2.Five LPA – ₹3.75 LPA (based on experience) + Incentives (as much as ₹5,000/month) + Shift Allowance (₹3,000 – ₹5,000)
Benefits at Infosys BPM:
- Competitive Salary: ₹2.5LPA – ₹3.7 5 LPA (based totally on experience)
- Incentives: Up to ₹5,000 in step with month
- Shift Allowance: ₹3,000 – ₹5,000
- Health Insurance: Coverage for personnel
- Cab Facility: Transport supplied
- Work Environment: 24/7 rotational shifts, generally in the course of US organization hours
- Career Growth: Opportunities for expertise improvement and development
- Job Stability: Full-time, everlasting function with a reputed enterprise
- Team Collaboration: Work in a supportive, collaborative group environment
- Learning Opportunities: Gain publicity for international customer support methods
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