Infosys Walk in Interview in Hyderabad: Infosys is conducting a walk-in for the role of Senior Technical Process Executive. This position involves handling technical queries, providing customer support, and ensuring service efficiency. Candidates with strong communication skills and technical expertise are preferred.
- Job Title: Senior Technical Process Executive
- Company: Infosys BPM
- Locations: Hyderabad
- Salary: Not Disclosed
- Qualification: Graduate
Interview Details:
Date & Time: 12th November – 13th November , 10.00 AM – 1.00 PM
Venue: Infosys STP- Office no 5,6-963/2 Madhava Reddy colony, ISB road, pin code- 500032, Gachibowli Hyderabad. Building number – 4, 1st floor Aryabhata conference room Landmark- Nearby ISB college
Contact – Neha
About Company:
Infosys is an international chief in next-era virtual offerings and consulting, centered in Bangalore, India. Founded in 1981, it has grown to emerge as considered one of India’s biggest IT agencies, serving customers in over 50 nations. Infosys presents more than a few services along with software development, business system outsourcing, and virtual transformation. Known for its innovation, Infosys invests in modern-day technology like artificial intelligence, cloud computing, and blockchain.
Job Description:
Infosys BPM is carrying out a walk-in force for the position of Senior Technical Process Executive. This role is designed for experts skilled in handling technical aid in international voice support surroundings. The decided applicants will paintings on-site at Infosys BPM’s Hyderabad or Pune offices, imparting technical help via customer service operations.
Responsibilities:
Technical Support and Troubleshooting:
- Provide comprehensive aid to worldwide clients by troubleshooting technical troubles associated with community collaborations and VPNs.
- Address customer queries on structures including Azure, Active Directory, and MS Office 365 with understanding.
Customer Care Operations:
- Handle and solve customer inquiries and complaints with professionalism and readability, meeting the organization’s standards for customer service.
- Utilize problem-fixing abilties to manual customers through complicated problems, using patience and attention to elements.
Team and People Management:
- Engage in group control sports, including education, mentoring, and guiding crew members in technical help operations.
- Lead by using examples to ensure adherence to consumer-distinctive schooling applications and encourage crew participation in non-stop learning and upskilling.
Communication and Interaction:
- Demonstrate superb verbal and written verbal exchange talents to interact efficiently with customers, providing clear and precise resolutions to their queries.
- Coordinate with internal groups and customers to make certain streamlined resolution of problems, fostering effective consumer experiences.
Adherence to Processes and Standards:
- Follow predefined tactics and meet performance metrics consistently, such as adherence to 24×7 rotational shifts as required by the position.
- Maintain compliance with Infosys BPM’s exceptional requirements and make certain proper documentation of consumer interactions.
Qualifications and Requirements:
Education: Full-time graduation or post-graduation in any discipline.
Experience: A minimum of 1 year in a technical support role within an international process is required, specifically using the ServiceNow ticketing tool for Level 1.5 and Level 2 support.
Technical Knowledge:
- Familiarity with customer care operations in a technical guide surroundings.
- Knowledge of troubleshooting techniques for community collaboration equipment, VPNs, Azure, Active Directory, and MS Office 365.
Communication Skills:
- Proficiency in verbal and written English conversation is critical.
- Shifts: The role requires flexibility to paintings in 24×7 rotational shifts.
Benefits at Infosys:
Comprehensive Health Benefits: Infosys provides huge medical insurance for personnel and their families, consisting of scientific, dental, imaginative, and prescient insurance.
Learning and Development: Employees have get right of entry to continuous learning through Infosys’ schooling packages, certifications, and partnerships with pinnacle universities.
Work-Life Balance: Flexible painting preparations, paid days off, and well-being applications help maintain a balanced work lifestyle revel in.
Career Growth Opportunities: Infosys offers diverse career paths, with internal process mobility, promotions, and leadership improvement applications.
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