Infosys Walk-in Interview for the role of Senior Technical Process Executive for Pune and Hyderabad places. This full-time, everlasting position requires 1-2 years of experience in technical guidance and know-how with gear like ServiceNow, Azure, and Active Directory. The function includes managing global technical voice help and working in 24*7 rotational shifts. Applicants have to be graduates or postgraduates.
- Job Title: Senior Technical Process Executive
- Company: Infosys BPM
- Location: Pune, Hyderabad (100% work from workplace)
- Salary: Not Disclosed
- Qualifications: Any Graduate, Any Postgraduate
- Experience Required: 1 – 2 years
- Employment Type: Full Time, Permanent
Walk-in Interview Details:
Interview Date and Time:
12th and thirteenth November
10:00 AM to 1:00 PM
Interview Venue:
Infosys STP – Office no five,6-963/2 Madhava Reddy colony, ISB Road, Gachibowli, Hyderabad, Pin Code – 500032.
Building No. 4, 1st Floor, Aryabhata Conference Room
Landmark: Near ISB College
Contact Person: Neha
Documents to Carry:
One authorities ID evidence
Updated CV with candidate ID noted
Company Overview:
Infosys BPM is a leading enterprise method control provider, delivering cease-to-stop transformative offerings across industries. With progressive frameworks, manner reengineering, and automation, Infosys BPM helps clients enhance performance and consumer experience.
Position Overview:
Infosys BPM is hiring for the function of Senior Technical Process Executive to manipulate international technical voice guide tasks in Pune and Hyderabad. The role includes imparting technical aid and handling client care operations with a focal point on provider desk management.
Job Role and Responsibilities:
- Technical Support: Handle purchaser care operations for a global technical voice guide assignment.
- Service Desk Management: Provide carrier table control, inclusive of managing technical aid problems and ticketing through gear like ServiceNow.
- Team Management: Manage and lead teams, supplying steerage, training, and mentorship.
- Problem Solving: Use know-how bases, tools, and technical talents to resolve customer issues efficiently.
- Technology Focus: Work with technology along with Azure, Active Directory, MS Office 365, and VPN troubleshooting.
Key Requirements:
Education:
- Full-time graduation or submit-commencement (mandatory).
- Must have graduation completion certificates and mark sheets for onboarding.
Experience:
- 1+ years of experience with the ServiceNow ticketing device (Level 1.5 and Level 2).
- Experience in managing international technical approaches.
Skills:
- Knowledge of technical consumer care operations, Azure, Active Directory, MS O365, and VPN troubleshooting.
- Intermediate understanding of community collaborations.
- Strong verbal and written communique capabilities.
- Experience in team coping with and those management.
Preferred Qualifications:
- Any graduate who is reveling in a technical support position.
- ITIL certification is a plus.
Non-Negotiables:
- All particular training applications must be supplied by the client.
- Should be willing to paint in 24*7 rotational shifts.
Why Work at Infosys BPM:
- Highly rated via personnel, in particular for promoting an advantageous work way of life.
- Opportunities for growth and development inside the BPM sector.
- Exposure to an international purchaser base and current technologies.
Benefits:
- Competitive Salary: Annual reimbursement starting from ₹2.0 Lakhs to ₹5.5 Lakhs, depending on revel in and place.
- Health Insurance: Comprehensive clinical insurance for personnel and their dependents.
- Retirement Benefits: Provident Fund contributions and pension plans to guide lengthy-time period financial safety.
- Paid Time Off: Generous go away policies, together with holiday, sick go away, and holidays.
- Professional Development: Access to education applications and certifications to enhance abilities and career growth.
- Employee Assistance Programs: Support services for non-public and expert well-being.
- Work-Life Balance Initiatives: Flexible painting preparations and well-being packages to sell a healthful paintings-life balance.
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