- Job Title: IT Support Technician Job Description
- Company: FIS Global
- Degree: B.tech/B.E
- Salary: Rs. 19,000 – 45,000/- PM
- Location: Hybrid/Remote
- Experience: Freshers/Experienced Both Eligible
Company Overview:
FIS Global is a main provider of era answers for traders, banks, and capital markets agencies globally. With a focal point on advancing the way the arena pays, banks, and invests, FIS Global gives solutions that stress contemporary economic operations and empower economic institutions of all sizes.
IT Support Technician Job Description
The IT Support Technician performs an important characteristic in ensuring the clean operation of the IT infrastructure at FIS Global. This position involves imparting technical help and guidance to quit clients, troubleshooting hardware and software issues, and maintaining the general fitness of IT systems. The first-class candidate will possess a robust technical history, awesome trouble-fixing competencies, and the potential to speak successfully with non-technical clients.
Key Responsibilities:
1. Technical Support:
- Provide first-degree technical guidance to employees experiencing hardware and software program application troubles.
- Respond to IT help requests through diverse channels, which include e-mail, cell phone, and in-man or woman
- Diagnose and remedy technical troubles associated with computer systems, laptops, printers, cellular gadgets, and network connectivity.
2. Incident Management:
- Log and song all incidents and company requests inside the IT carrier manipulate the machine.
- Prioritize and control more than one open ticket simultaneously, making sure well-timed decisions.
- Escalating complex problems to higher degrees helps businesses while crucial.
3. System Maintenance:
- Perform everyday upkeep obligations on IT structures, which include software software updates, antivirus scans, and gadget backups.
- Monitor machine overall performance and discover functionality issues earlier than they become crucial problems.
- Assist with the implementation of IT tasks and duties, making sure minimal disruption to everyday operations.
4. User Support and Training:
- Conduct onboarding intervals for brand-spanking new employees, imparting them with vital IT tools and schooling.
- Create and update man or woman guides and technical documentation to help up-clients in resolving commonplace troubles.
- Provide guidance and training on excellent practices for using IT assets securely and efficiently.
5. Collaboration and Communication:
- Work carefully with different IT crew individuals to ensure seamless help and information sharing.
- Communicate efficaciously with give-up-users, expertise their wishes, and offer clean and concise answers.
- Participate in regular institution meetings to discuss ongoing problems, proportion understanding, and plan for future IT desires.
Qualifications and Skills:
Education:
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related subject is favored.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are superb.
Experience:
- Proven revel in a technical guide or help desk function.
- Familiarity with Windows and macOS operating structures, in addition to not unusual workplace software programs (e.g., Microsoft Office Suite).
- Experience with network troubleshooting, hardware maintenance, and software installations.
Skills:
Strong analytical and trouble-fixing competencies.
Excellent verbal exchange and interpersonal competencies.
Ability to paint independently and as a part of a group.
Strong organizational capabilities and the capability to manipulate multiple duties simultaneously.
Customer-centered attitude with a dedication to presenting a remarkable manual.
Technical Proficiency:
Knowledge of networking thoughts, which includes TCP/IP, DNS, and DHCP.
Experience with faraway desktop help tools and IT service management software.
Understanding of IT safety principles and incredible practices.
Work Environment:
The characteristic may require occasional nighttime or weekend paintings to perform renovation or resolve important troubles.
Physical requirements embody the capability to raise and circulate laptop tools.
The role is fashionable workplace-based, with the opportunity of far-off painting arrangements depending on organization coverage and operational wishes.
Why FIS Global?:
- FIS Global offers a dynamic artwork environment with opportunities for professional boom and improvement.
- Competitive earnings and comprehensive advantages bundle deal.
- A lifestyle that values innovation, collaboration, and consumer delight.
- Access to ongoing schooling and expert improvement sources.
Application Process:
Interested applicants are encouraged to use the FIS Global careers portal. Please publish your resume and a cowl letter detailing your applicable revel and why you are interested in becoming a member of the FIS Global team.
FIS Global is an opportunity enterprise agency. We have an awesome time variety and are committed to growing an inclusive surroundings for all personnel.
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