Lenskart Work From Home Jobs: Lenskart is hiring for an Associate General Manager (AGM) role with a work-from-home (WFH) option. The position includes main and overseeing key operations, using increase, and handling cross-functional teams.
- Job Title: Associate General Manager
- Company: Lenskart
- Salary: Not Disclosed
- Qualification: Graduate
- Location: Delhi (Work From Home)
- Job Type: Full-time
About Company:
Lenskart is a main Indian eyewear brand, revolutionizing the optical enterprise with its wide variety of fashionable, high-quality glasses and eyewear solutions. Founded in 2010, it offers both online and offline offerings, offering unbroken purchasing enjoyment through its website, cell app, and retail stores. Known for its progressive technology, Lenskart makes use of virtual attempt-on functions and home eye checkups.
Job Description: Lenskart Work From Home Jobs
As the Associate General Manager of Customer Support, you’ll be accountable for leading excessive visibility applications and dealing with complex consumer experience projects. This role includes coordinating more than one initiative with diverse stakeholders, making sure of timely transport, and riding organizational increase with the aid of continuously enhancing the purchaser revel in.
Key Responsibilities:
Program and Project Management:
- Lead high-visibility application objectives, overseeing multiple tasks with diverse project managers.
- Coordinate obligations and timelines across multiple tasks, ensuring well-timed completion even as coping with dependencies amongst groups and purposeful areas.
Leadership and Team Management:
- Manage and direct the paintings of Project Managers and Business Analysts, both at once and circuitously, to make sure all group contributors are aligned with organizational dreams.
- Provide steerage, mentorship, and guidance to team members to force professional development and project fulfillment.
Customer Experience Strategy:
- Define and implement customer segmentation techniques, utilizing data analytics to refine and innovate consumer revel in methods.
- Gather competitive intelligence and industry benchmarks to perceive nice practices in purchaser experience, and leverage these insights to guide strategic decisions.
Executive Communication and Reporting:
- Prepare clean and concise govt-degree communications regarding task performance, key results, and actionable insights.
- Define, tune, and report on the benefits of deliverables, supplying transparency on project goals, risks, and results.
Infrastructure and Capability Building:
- Support the growth of Lenskart by way of leading infrastructure projects aimed at building capabilities in structures, tools, and technology related to customer revel.
- Identify and implement answers that optimize purchaser interactions and streamline inner processes, contributing to the business enterprise’s long-term success.
Skills and Competencies:
Project Management: Strong assignment control capabilities, consisting of enjoying managing complicated projects with a couple of stakeholders. Proficiency in undertaking control tools, inclusive of Gantt charts, threat trackers, and standing reviews.
Leadership: Proven leadership skills with the ability to manipulate groups, guide task managers, and mentor junior workforce. Strong choice-making skills in a quick-paced, ambiguous environment.
Customer Experience Expertise: Deep know-how of client enjoy principles and the capacity to power strategic projects that decorate the customer journey.
Data Analytics: Strong capability in the usage of records analytics to force insights and refine purchaser revel in strategies.
Qualifications:
Experience:
- 7-10 years of enjoy in patron enjoy and client method roles inside a large organization.
- 5-to 7 years of management consulting or company approach is strongly desired, demonstrating a deep understanding of strategic decision-making and operational performance.
Educational Requirements:
- No specific degree is mentioned, but a background in business administration, marketing, or related fields may be beneficial.
Benefits at Lenskart:
Health and Wellness: Comprehensive health insurance, well-being applications, and ordinary health test-ups.
Career Development: Opportunities for skill enhancement, management education, and internal growth through numerous mastering packages.
Employee Discounts: Special reductions on Lenskart products for personnel, selling personal use of the emblem’s eyewear and accessories.
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