- Job Title: Service Help Desk Job Description
- Company: Jio
- Degree: Any Graduate Can Apply
- Salary: INR 4 – 8/- LPA
- Location: Work From Home
- Experience: Freshers/Experienced Both Eligible
About Jio:
Jio, a subsidiary of Reliance Industries Limited, is one of the leading telecommunications groups in India, revolutionizing digital connectivity and enhancing the virtual experience for millions.
As a dynamic and rapidly growing company, Jio offers various offerings together with excessive-pace net, voice calls, digital trade, and enjoyment offerings. We are dedicated to using India’s digital transformation and fostering surroundings that encourage innovation and growth.
Service Help Desk Job Description:
We are seeking a dedicated and customer-centered Help Desk Support Specialist to sign up for our crew. The perfect candidate will offer first-rate technical aid to Jio’s clients, making sure of short resolution of technical troubles and delivering an advanced client experience.
This function entails troubleshooting, resolving technical troubles, and supplying steering to clients over the smartphone, through electronic mail, or through chat support.
Key Responsibilities:
1. Customer Support:
- Serve because the first factor of touch for clients in search of technical help.
- Respond to client inquiries promptly and professionally through phone, electronic mail, and chat.
- Provide correct records and troubleshooting guidance for Jio products and services.
2. Technical Troubleshooting:
- Diagnose and solve technical hardware and software program problems.
- Escalate complicated issues to better-stage help groups or technical experts whilst important.
- Follow well-known procedures for correct escalation of unresolved problems.
3. Documentation and Reporting:
- Log all customer interactions and technical problems within the ticketing gadget.
- Ensure special documentation of the issues, troubleshooting steps, and resolutions.
- Prepare and post daily, weekly, and month-to-month reports on consumer interactions and issue resolutions.
4. Knowledge Management:
- Stay updated with modern-day Jio merchandise, services, and technology.
- Develop and keep an expertise base of commonplace problems and their resolutions.
- Contribute to the advent of support documentation and FAQs to help customers and reduce repeat inquiries.
5. Collaboration and Continuous Improvement:
- Collaborate with group participants, technical experts, and other departments to clear up consumer troubles.
- Participate in team meetings and training classes to decorate information and abilities.
- Provide feedback to control regarding unusual troubles and customer worries.
Required Qualifications:
- Bachelor’s diploma in Information Technology, Computer Science, or a related area.
- Proven experience as a Help Desk Support Specialist or in a similar position.
- Strong technical talents and information in networking, hardware, and software troubleshooting.
- Proficiency in the usage of assist table software programs, remote guide tools, and ticketing structures.
- Excellent verbal and written conversation talents in English and Hindi (know-how of nearby languages is a plus).
- Ability to paint in fast-paced surroundings and manage multiple responsibilities simultaneously.
Preferred Qualifications:
- Certification in ITIL, CompTIA A+, or different relevant certifications.
- Experience with Jio services and products.
- Familiarity with CRM structures and customer support software.
Benefits and Opportunities:
- Competitive revenue and overall performance-based total incentives.
- Comprehensive schooling and expert development opportunities.
- Health insurance and well-being applications.
- Employee discounts on Jio products and services.
- Opportunities for professional development within Jio and Reliance Industries.
How to Apply:
Interested applicants are endorsed to use through the Jio careers portal or send their resume and cowl letter to careers@jio.Com. Please include “Help Desk Support Specialist” inside the problem line of your e-mail.
Jio is an Equal Opportunity Employer:
We value diversity and are committed to developing an inclusive environment for all employees. All qualified applicants will acquire consideration for employment without regard to race, coloration, faith, gender, gender identity or expression, sexual orientation, national beginning, incapacity, or age.
Join Jio’s Help Desk crew and be part of the virtual revolution in India!
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