Job Overview: Job Vacancy Hyderabad for Freshers
Sutherland, a leading global supplier of subcontracting commercial processes (BPO) and digital transformation services, is inviting applications for its international voice support roles and not voices in Hyderabad. This is an excellent opportunity for both frescoes and experienced candidates to begin or advance their careers in customer service and support. With a strong focus on customer experience, Sutherland offers candidates the opportunity to work in a professional environment with world-class training and development opportunities.
The role involves helping international customers with consultations related to products, services, and technical support through voice channels, chat, and email. If you speak English fluently, have excellent communication skills,s and are willing to work in a dynamic office configuration, this is your opportunity to join one of the most reputed names in the BPO industry.
Highlights (Summary)
- Company: Sutherland
- Role: International Voice & Non-Voice Support
- Location: Hyderabad
- Eligibility: Graduates/Undergraduates,
- Salary: ₹1.0 LPA – ₹3.5 LPA
Key responsibilities
The selected candidates for the international voice support role and not voices in Sutherland will be responsible for:
- Management of consultations of incoming and outgoing clients with professionalism.
- Attend to international customers with products or services.
- Provide technical support to customers and solve problems effectively.
- Administration of email, chat, and voice communication channels.
- Guarantee customer satisfaction and maintenance of service quality standards.
- Following the process guidelines and updating customer records.
- Participate in regular training evaluations and sessions to improve skills.
Eligibility criteria
Before requesting Sutherland’s work vacancy in Hyderabad 2025, candidates must verify the following eligibility requirements:
- First-year students and experienced candidates can apply (0–3 years).
- You must have excellent communication skills in English (written and verbal).
- Candidates must reside within a 25 km radius of the Hyderabad office.
- Open to both graduates and university students.
- Candidates who currently seek education are not eligible.
- You must be comfortable with 24/7 and weekly shifts.
- The experience in voice support, email, chat, or SMS will be an additional advantage.
- Only the candidates willing to work from the office are eligible.
Skills Required
Technical skills
- Familiarity with computers, Internet applications, and email management.
- Knowledge of customer service tools (voice systems, chat, and tickets).
- Basic understanding of problem-solving and support processes.
Soft skills
- Excellent communication and interpersonal skills.
- Strong problem-solving skills and logical arguments.
- Patience and sympathy while dealing with customer consultation.
- The ability to work in a team and independently.
- Flexibility to adapt to rotational changes and change work environments.
Salary and benefits
Depending on the salary package, skills, and experience for the Sutherland job vacancy in Hyderabad, it varies from 1,00,000 to ₹ 3,50,000 per year. Employees also enjoy the following benefits:
- Two-way cabin installation (only during night shifts within a 25 km radius).
- Paid training and incorporation support.
- Opportunities to build transferable customer service skills.
- Exposure to international client communication.
- A professional work environment with growth opportunities.
- Rotational working hours for better exposure to global processes.
Selection process
The selection process for Sutherland Hyderabad 2025 Jobs includes:
- Human Resources Interview: Selection of communication and eligibility skills.
- Evaluation round: Aptitude, communication, and problem-solving test.
- Operations Round: Final evaluation with the operations team.
Application process
Interested candidates who comply with the eligibility criteria can run online through the official work portal or attend as visitors when scheduled. Ensure an updated course that highlights your communication skills and relevant experience. Priced candidates will be contacted by the Human Resource Team for more interviews.
FAQ
Q1: Is this work to follow from home?
No, this role is strictly work from the office in Hyderabad.
Q2: Can you request more fresh produce for this work?
Yes, both frescoes and experienced candidates are eligible.
Q3: What is Sutherland Jobs’ salary in Hyderabad?
The salary varies between ₹ 1.0 LPA and ₹ 3.5 LPA depending on experience and skills.
Q4: Are you eligible university students?
Yes, they can apply to both graduates and university students.
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