Team Manager Job Opportunity at Amazon | ₹5-11 Lacs P.A.

A Team Manager leads a team to achieve organizational goals by overseeing daily operations, setting targets, and ensuring productivity. They provide guidance, support, and training to team members, treatment conflicts, and display average performance. The position includes strategic making plans, intention setting, and taking elements with different departments to align organization efforts with enterprise objectives. Effective communique, problem-solving talents, and leadership are essential for success in this characteristic.

About Company:

Amazon is a worldwide e-commerce and technology giant recognized for its online market, cloud computing offerings, and revolutionary merchandise. Founded using the manner of Jeff Bezos in 1994, it offers a full-size type of merchandise, from books and electronics to groceries and digital content. Amazon Web Services (AWS) is an awesome player in cloud infrastructure. The employer is likewise concerned with AI, robotics, and amusement, with a focal point on customer delight and technological improvement.

Job Description:

As a Team Manager, you can set the vision and lifestyle for your crew, ensuring alignment with Amazon’s requirements of excellence. Team Manager will manipulate a set of 20-30 pals, overseeing their general overall performance, improvement, and pleasure, Team Manager obligations will encompass enhancing consumer pride, using excellent productivity, and coping with operational efficiencies.

Key Responsibilities:

People Management:

Team Oversight: Guide and grow a group of 20-30 friends. Responsible for standard overall performance control, coordination, and evaluation.

Continuous Improvement: Drive a lifestyle of continuous development via ‘kaizen’ and lean responsibilities. Identify and dispose of boundaries to accuracy, productivity, and excellence.

Supervisory Duties: Conduct interviews, training, and motivation of personnel. Plan and assign paintings, praise, and assessment of usual overall performance, and clear up conflicts.

Mentorship: Act as a mentor to new managers, supporting them in accelerating their reading curve. Develop and implement plans to groom friends into future Customer Success Managers.

Policy Communication: Communicate recommendations correctly to the crew. Ensure compliance, deal with inconsistencies, and record moves taken.

Business/Operations Management:

Training Development: Assist in developing and executing schooling packages to decorate team first-class and productivity.

Process Improvement: Drive tasks to decorate operational performance. Utilize inner resources, systems, and rules effectively.

Performance Goals: Develop and reap performance goals that align with the general community vision and goals.

SLA Management: Oversee management of Service Level Agreements (SLA), exceptional, and purchaser enjoy. Troubleshoot problems affecting SLAs and put into impact corrective measures.

Qualifications:

Education: Any Graduate

Experience: 2 to 6 years of applicable experience in crew control or customer support roles, preferably inner a BPO or name-middle environment.

Skills: Proven understanding of institution management, human management, and customer service management. Strong trouble-solving competencies and a tuned report of driving method upgrades.

Key Skills:

• Team Management
• People Management
• Customer Service Management

Benefits at Amazon:

Health and Wellness: Access to medical, dental, and imaginative and prescient coverage, at the facet of fitness programs, highbrow fitness help, and preventive care.

Retirement Plans: Competitive 401(adequate) plans with agency matching and diverse funding alternatives to assist steady economic futures.

Work-Life Balance: Generous paid day off, parental depart, and bendy painting preparations to guide healthy stability between private and expert life.

Career Development: Opportunities for non-prevent mastering and improvement through training programs, mentorship, and professional development assets to foster professional growth.

Culture: Be part of a team that values innovation, continuous improvement, and a customer-first mindset.

Impact: Play a crucial role in driving customer satisfaction and operational excellence.

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