Tech Mahindra is hiring freshers for the International Voice Process Executive role. This feature entails handling worldwide consumer queries, presenting exquisite customer support, and ensuring patron delight. Candidates ought to personal strong verbal exchange competencies in English, every written and verbal, and feature a consumer-centric method. The characteristic requires adaptability, hassle-fixing abilities, and the capacity to paint in a dynamic environment. Fresh graduates with a keen interest in starting a profession in customer service are encouraged to apply. This is a high-quality opportunity to benefit from the worldwide exposure and boom in professional abilties with a main global enterprise company.
- Position: International Voice Process Executive
- Salary: Rs 3-4.5 Lacs P.A.
- Location: Bengaluru
- Company: Tech Mahindra
- Job Type: Full-time
- Experience: 0-5 years
About Company:
Tech Mahindra is a main global IT offering and consulting enterprise, a part of the Mahindra Group. It provides an enormous style of services, together with IT solutions, digital transformation, consulting, and business business enterprise re-engineering. With a robust presence in over ninety nations and serving over 900 global clients, Tech Mahindra specializes in sectors like telecommunications, healthcare, manufacturing, economic offerings, and retail. The enterprise agency is known for its willpower toward innovation, sustainability, and using virtual boom. It specializes in handing over exquisite, purchaser-centric solutions and fostering a numerous and inclusive administrative center. Tech Mahindra is dedicated to growing prices for clients, employees, and stakeholders.
Job Description:
International Voice Process Executive at Tech Mahindra
Role & Responsibilities:
As an International Voice Process Executive at Tech Mahindra, you may play an essential function in communicating with global customers and customers, making sure their inquiries and concerns are addressed correctly. Your primary duties consist of:
Client Communication: Engage with global clients and customers, demonstrating a sturdy customer service orientation. You must be expert and first-rate in your interactions, able to organize rapport rapidly and maintain it all through the communique.
English Communication Skills: Exhibit extremely good English communication capabilities, both verbal and written. This consists of sturdy telephone and verbal exchange competencies, energetic listening, and the functionality to articulate responses in reality and concisely.
Customer Service Orientation: Uphold an immoderate enormous of customer support, making sure that customers and clients experience value and are heard. You want to be adept at handling patron expectancies, resolving troubles directly, and offering accurate records.
Preferred Candidate Profile:
Experience: While freshers are encouraged to use, candidates with prior experience in an international customer service voice way are favored. Those with years of relevant paintings can be taken into consideration for the Senior Customer Success Associate (CSA) function.
Shift Flexibility: Candidates should be inclined to work in 24/7 rotational or night shifts, with break-up week offs. The characteristic requires adaptability to exclusive time zones and the capability to control shifts efficiently.
Work Schedule: The position includes 5 working days in line with the week with two cut-up week offs. This timetable requires flexibility and commitment to making sure customer support excellence throughout one-of-a-kind days and times.
Education Requirements:
No specific undergraduate degree is needed for this function, making it available to a good-sized range of applicants, inclusive of those without formal higher education qualifications.
Benefits at Tech Mahindra:
Competitive Compensation: Employees get hold of attractive salaries and overall performance-based absolutely incentives, ensuring financial rewards align with contributions.
Professional Development: The commercial enterprise employer offers considerable education applications and professional development possibilities to help employees develop their abilities and improve their careers.
Health and Wellness: Comprehensive scientific health insurance coverage, well-being applications, and intellectual fitness useful resources sell worker well-being.
Work-Life Balance: Flexible running hours, ways flung paintings alternatives, and beneficiant paid time without work help employees preserve a healthy balance between paintings and personal life.
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