Tech Mahindra WalkIn International Support Backend Operations position. Candidates have to own robust verbal exchange competencies and a hassle-solving mindset. The function includes handling consumer queries, troubleshooting, and supporting backend operations in a global environment. Walk in along with your up-to-date resume and applicable files. Visit the desired region at the given date.
- Job Title: International support Backend operations
- Salary: Rs 2-6 Lacs P.A.
- Location: Hyderabad
- Company: Tech Mahindra
- Qualifications: Any Graduate
- Experience: 1 – 5 years
Walk-In-Interview Details:
Date and Time: 20th November – 21st November, 9.30 AM – 12.30 PM
Venue: Tech Mahindra Gate 2 Plot No 22 to 34, Jubilee Enclave, HITEC City, Madhapur, Telangana 500081
Contact – Naveen ( 8919328728 )
ABOUT TECH MAHINDRA
Tech Mahindra is a multinational technology company based in India, presenting innovative IT services and answers to businesses globally. Established in 1986, the organization is part of the Mahindra Group and serves an extensive variety of industries, which include telecommunications, banking, healthcare, retail, and production. With a sturdy global presence, Tech Mahindra offers services including software program improvement, digital transformation, consulting, cloud offerings, and synthetic intelligence answers.
The agency is known for its dedication to using client-centricity, fostering innovation, and turning in extremely good-era answers. Tech Mahindra employs over one hundred fifty,000 specialists throughout more than 90 nations, who specialize in creating long-term costs for customers through cutting-edge technologies and sustainable practices. It has additionally made vast investments in developing a strong workforce and cultivating a tradition of inclusivity, range, and social duty.
Job Overview: Walk-In International Support Backend Operations
The Walk-In International Support Backend Operations role is a critical position within the corporation, centered on presenting seamless aid and efficient handling of backend procedures for clients and customers across worldwide markets. This function demands a mix of technical, hassle-solving, and communique abilties, working to ensure the clean execution of everyday operations and well-timed decisions of any problems that could arise.
Key Responsibilities:
Operational Support:
- Handle quite several backend assist activities for international operations, consisting of statistics control, troubleshooting technical issues, and offering timely resolutions for purchaser inquiries.
- Work carefully with numerous groups throughout departments to ensure easy operations and cope with any challenges related to global aid functions.
Technical Troubleshooting:
- Diagnose, troubleshoot, and resolve backend technical issues associated with internal structures, software programs, and databases.
- Collaborate with the IT and development groups to address any ongoing technical problems and make certain active solutions.
Process Optimization:
- Continuously monitor backend procedures and become aware of opportunities for optimization, enhancing the performance of support workflows and carrier shipping.
- Document approaches and expands trendy working methods (SOPs) to ensure consistency and high quality in backend operations.
Data Analysis and Reporting:
- Gather and analyze information related to assist operations, song overall performance metrics, and generate reports to offer insights on operational overall performance.
- Use statistics insights to pick out capacity bottlenecks or inefficiencies and recommend upgrades to control.
Cross-practical Collaboration:
- Collaborate with other teams, consisting of customer support, operations, and product management, to ensure clean coordination and difficulty resolution.
- Act as a liaison between the technical guide crew and customers, ensuring verbal exchange is apparent and consistent.
Client Support and Issue Resolution:
- Manage escalations associated with backend operations from worldwide clients, ensuring quick and effective resolutions.
- Provide steering and assistance to clients concerning backend operational tactics, ensuring they recognize how to navigate problems and answers.
Skills and Qualifications:
- Technical Proficiency: Experience with backend structures, databases, and troubleshooting technical issues.
- Problem-solving Skills: Ability to diagnose troubles and identify powerful solutions fast.
- Communication: Strong written and verbal communique abilties to engage with cross-functional teams and international clients.
- Time Management: Ability to manipulate multiple duties and time limits efficiently in a quick-paced environment.
- Teamwork: Proven capacity to collaborate effectively with various groups in a worldwide setting.
Preferred Experience:
- A historical past in IT, business operations, or an associated subject.
- Previous revel in a backend aid or operations function, mainly in worldwide contexts.
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