Job Overview: upGrad Hiring Centre Manager
The Centre Manager role at upGrad is a dynamic leadership position designed for professionals who can manage sales, operations, and learner engagement in an offline learning centre. As a Centre Manager, you will function like the owner of your centre’s business performance, ensuring steady admissions, strong revenue growth, and exceptional student satisfaction. This role blends sales leadership, operational management, and people development, making it ideal for individuals who enjoy taking full ownership of outcomes.
You will oversee daily centre activities, lead and mentor a team of counsellors and tele-calling staff, and maintain high standards of learner experience. Your goal is to create a productive environment where prospective learners feel confident in enrolling and existing learners feel supported throughout their journey.
The role also requires collaboration with marketing, academic, and central business teams to design growth strategies and ensure seamless operations. With performance-based incentives, strong career progression, and exposure to business expansion, the Centre Manager position at upGrad offers a fulfilling pathway for ambitious professionals looking to lead a high-impact centre while contributing to one of India’s fastest-growing learning and skilling brands.
Highlights (Summary)
- Lead an upGrad Offline Learning Centre with end-to-end ownership.
- Drive admissions, revenue, and learner engagement.
- Manage a team of counsellors, tele-callers, and instructors.
- Attractive monthly incentives up to 40,000 or more.
- Strong career growth in sales, operations, or business leadership.
- Free upGrad programs and family discounts available.
- Comprehensive health and wellness benefits.
- Opportunity to shape learner careers and run a centre like your own business.
Eligibility Criteria
- Any Graduate or Postgraduate can apply.
- 5–6 years of experience in sales management preferred.
- Experience in education, training, or similar service-driven industries is an advantage.
- Strong team leadership and people management skills.
- Ability to drive performance, motivate teams, and meet targets.
- Strong communication and problem-solving abilities.
- Entrepreneurial mindset with ownership and accountability.
Key Responsibilities
- Lead overall centre performance with focus on admissions, revenue, and centre operations.
- Manage and motivate a high-performing team of counsellors, tele-callers, and academic staff.
- Track and improve key performance indicators such as conversions, revenue, and learner satisfaction.
- Implement local marketing and growth strategies to increase footfall.
- Ensure a smooth learner journey from enquiry to program completion.
- Maintain operational discipline, compliance, and brand standards at the centre.
- Collaborate with instructors, franchise partners, and central teams to ensure alignment.
Skills Required
- Strong leadership and team management.
- Excellent communication and interpersonal skills.
- Sales understanding with proven revenue-driven mindset.
- Operational management and coordination skills.
- Problem-solving ability and decision-making confidence.
- Customer-centric focus with the ability to handle learner queries effectively.
- Analytical thinking with the ability to review data and take action.
- Ability to work in a fast-paced, target-oriented environment.
Salary & Benefits
- Competitive fixed salary based on experience and location.
- Monthly incentives with a potential to earn up to INR 40,000 or more based on performance.
- Medical insurance coverage up to INR 5,00,000 for you and your family.
- Free upGrad program access for self and a 50% discount for family.
- Leadership development, training support, and upskilling opportunities.
- Office cafeteria, free meals, and employee-friendly environment.
- Job training and continuous learning support.
- Employee referral bonuses of INR 15,000 per successful hire.
Selection Process
- Application Screening: HR reviews profile, experience, and relevant skills.
- Telephonic Interview: Basic discussion about experience, sales exposure, and expectations.
- Business/Functional Interview: Detailed discussion with hiring manager on sales leadership, centre operations, and team management.
- Final Round: May include senior business leader or cluster head interaction.
- Offer & Onboarding: Selected candidates receive an offer and begin induction.
Application Process
- Visit upGrad’s official careers page.
- Search for the “Centre Manager” or related roles under Offline Learning Centres.
- Read the job description carefully and click on Apply Now.
- Fill out personal details, attach your resume, and apply.
- Keep checking your email for updates from the HR team.
Applying Online
- Ensure your resume highlights sales leadership, team management, and revenue-driven achievements.
- Prepare a clean, updated professional profile before applying.
- Keep documents like a resume, ID proof, and experience letters ready for verification.
Why Join upGrad Jobs?
upGrad offers a powerful combination of career growth, learning opportunities, and financial benefits. As a Centre Manager, you get the chance to lead a centre like your own business, make impactful decisions, and help learners transform their careers. The company offers fast promotions, cross-functional opportunities, and internal job mobility across verticals.
With free access to learning programs, strong medical coverage, performance incentives, and a supportive environment, upGrad ensures long-term professional and personal growth. The role gives you direct exposure to sales, operations, leadership, and customer success, making it a strong career-building position.
About the Company
Founded in 2015, upGrad has grown into one of Asia’s largest and most respected learning, skilling, and workforce development companies. It was co-founded by Ronnie Screwvala, Mayank Kumar, and Phalgun Kompalli with the mission to bridge the global skills gap and make quality education accessible to all.
upGrad offers a wide range of online, offline, and blended learning programs, including certificate courses, diplomas, master’s degrees, executive doctorates, and study abroad pathways. These programs are built in collaboration with top global universities and industry experts, ensuring learners receive real-world, job-ready skills.
The company caters to multiple segments—fresh graduates, working professionals, career switchers, and senior leaders looking to upskill. Its programs cover diverse fields such as technology, management, data science, artificial intelligence, marketing, finance, HR, and more.
upGrad has built a strong reputation for delivering high-quality education with a learner-first approach. The company uses cutting-edge technology, personalized mentorship, project-based learning, and placement support to ensure strong career outcomes. Their course completion rates exceed industry standards, and the brand maintains high repeat and referral enrollment every year.
With more than 55,000 successful career transitions achieved in FY23 and FY24, upGrad continues to create meaningful impact in India and globally. The company’s focus on quality, personalization, and student success has established it as a trusted leader in the skilling sector. As it expands with offline centres across the country, upGrad is strengthening its ecosystem to offer end-to-end learning solutions for millions of learners worldwide.
Conclusion
The Centre Manager role at upGrad is a powerful opportunity for professionals who enjoy leadership, sales growth, and operations management. It offers strong earning potential, impactful work, and a clear career progression path. By joining upGrad, you become part of a fast-growing organization committed to reshaping education and delivering long-lasting career outcomes for learners.
FAQs – upGrad
Q1. What does a Centre Manager do at upGrad?
Ans. A Centre Manager leads sales, operations, and learner success in an offline learning centre.
Q2. What is the experience required?
Ans. Candidates with 5–6 years of sales leadership experience are preferred.
Q3. Is this a target-based role?
Ans. Yes, the role involves meeting revenue and admission targets.
Q4. Are incentives provided?
Ans. Yes, monthly incentives up to INR 40,000+ are offered based on performance.
Q5. Does upGrad provide training?
Ans. Yes, the company offers job training, leadership programs, and free upskilling courses.
upGrad Careers:- https://www.upgrad.com/careers/
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