Wipro Associate Analyst for Graduate Careers Opportunities| 1000 Vacancy

Job Title : Service Desk Analyst

Salary : 5 LPA – 7 LPA

Qualification :   Bachelor’s degree

Experience : Freshers / 0-1 year

Company Overview

(Wipro Associate Analyst)

Wipro Limited, a international leader in technology and IT consulting offerings, focuses on imparting cutting-edge answers to deal with the maximum complex virtual transformation demanding conditions confronted thru agencies. With a wealthy statistic of over seven some years, Wipro has installed itself as a relied on accomplice for agencies across several industries, helping them leverage modern-day era to power increase and average overall performance. Headquartered in Bengaluru, Karnataka, India, Wipro operates in extra than 50 nations, handing over entire offerings and solutions that span in some unspecified time in the future of the whole IT spectrum.

As a part of its self-control to fostering innovation and excellence, Wipro usually seeks to recruit clean abilities who can make contributions to its assignment of handing over advanced organization and technological improvements.

Requirement Details

Wipro is actively looking for sparkling graduates for the location of Service Desk Analyst. This feature is proper for individuals who own a foundational information of ITIL on Windows, Mac going for walks structures, and VDI environments. The company commercial enterprise business enterprise gives a competitive profits package deal starting from 5 LPA to 7 LPA, offering an awesome opportunity for freshers or people with up to three hundred and sixty 5 days of enjoy to kickstart their careers inside the IT industry. The perfect candidate will maintain a Bachelor’s degree and display off a sturdy expertise of working structures, software software program, and customer service talents. This feature is primarily based definitely in Bengaluru, Karnataka, India.

Key Responsibilities

As a Service Desk Analyst at Wipro, you’ll be the primary trouble of contact for B2B clients engaging in out to the Wipro Service Desk. Your number one responsibilities will include:

User Support and Customer Service: Provide first-line useful resource to customers, responding to queries thru calls, portal, emails, and chats.
Client Familiarization: Gain an intensive data of each customer and their respective applications and techniques to offer knowledgeable help.
Operational Knowledge: Learn and take a look at fundamental operations of normally-used software program, hardware, and tremendous system.
Service Desk Procedures: Follow famous taking walks strategies, as it need to be logging all organisation table tickets the usage of the described monitoring software program software program.

SLA and TAT Management: Ensure adherence to Service Level Agreements (SLA) and Turnaround Times (TAT) as steady with the Statement of Work (SoW).
Query Management: Manage all queries, escalating unresolved issues as everyday with the defined helpdesk recommendations and framework.
MIS and Resolution Logging: Maintain normal logs of queries raised, along side sports activities and problems and their resolutions.
Customer Follow-Up: Follow-up and update customers on their reputation and statistics, making sure well timed conversation.
Feedback and Improvements: Pass on any customer feedback, hints, or escalations to the proper internal organization and advise enhancements to strategies and strategies.

Wipro Associate Analyst for Freshers 2024

Qualifications and Skills

To qualify for the placement of Service Desk Analyst at Wipro, candidates need to meet the following necessities:

Educational Background: A Bachelor’s diploma in any area.
Experience: Freshers or candidates with zero-1 365 days of enjoy.
Technical Knowledge: Strong expertise of taking walks systems, software program software software, and gadgets, with essential records of ITIL on Windows, Mac walking structures, and VDI environment.

Customer Support Skills: Excellent customer support capabilities with the capability to have interaction successfully with clients.
Communication Skills: Strong verbal and written communique competencies, able to conveying data without a doubt and concisely.
Analytical Skills: Good analytical talents with an present day-day mind-set to clear up troubles efficiently.
Time Management: Good time manage and organizational abilties to deal with more than one obligations efficiently.
Flexibility: Willingness to paintings in a 24×7 surroundings with rotating shifts and rotating weeks off.
Team Collaboration: Ability to art work collaboratively inner a set and make contributions to institution desires.

Why Wipro

Choosing Wipro as your business enterprise approach turning into a member of a enterprise that values innovation, excellence, and non-forestall studying. Here are numerous motives why Wipro is an fantastic choice for aspiring experts:

Global Presence: Wipro operates in greater than 50 nations, providing numerous possibilities and exposure to global organisation enterprise practices.
Innovation-Driven: As a pacesetter in digital transformation, Wipro is at the main edge of adopting and enforcing the cutting-edge era, offering employees with the danger to artwork on current tasks.
Career Growth: Wipro offers sturdy career improvement packages, mentorship possibilities, and a clean career progression direction to assist personnel accumulate their professional desires.
Inclusive Culture: Wipro is dedicated to fostering an inclusive and severa paintings surroundings in which every employee is valued and advocated to make contributions.

Learning Opportunities: Wipro invests in non-forestall learning and improvement, making sure personnel have get proper of access to to the current expertise and abilties via diverse education programs.
Competitive Compensation: Wipro gives aggressive profits applications and benefits, spotting and worthwhile the contributions of its personnel.
Corporate Social Responsibility: Wipro is dedicated to developing a effective effect on society thru severa CSR obligations, offering personnel with possibilities to provide yet again to the community.

By turning into a member of Wipro as a Service Desk Analyst, you will be part of a dynamic group that performs a crucial function in assisting the digital transformation journeys of groups. This characteristic gives a very specific possibility to benefit palms-on revel in in a quick-paced environment, expand technical and customer service competencies, and make a contribution to the fulfillment of a main global IT services business enterprise. If you are captivated with era, keen to have a look at, and prepared to address new disturbing conditions, Wipro is the proper vicinity to start your profession.

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