Wipro Walk In Drive For Experience Mapping Associate. Candidates with applicable experience are endorsed to use. This role involves reading purchaser experiences and presenting insights for development. Interested candidates can attend the force on [insert date] at [insert location]. Don’t miss this possibility to sign up for a main IT employer!
- Position Title: Walk In Drive For Experience Mapping Associate
- Salary: Rs 2-3.25 Lacs P.A.
- Location: Hyderabad
- Company: Wipro
- Qualifications: Graduate
- Experience Level: 1 – 4 years
- Type: Full-time
Walk-In Drive Details:
Date and Time:30 October, 10.30 AM – 1.00 PM
Venue: Wipro campus, Vendor Gate, 203, 115/1, ISB Rd, Opp. to Dominos, Financial District, Gachibowli, Nanakaramguda, Hyderabad, Telangana 500032
ABOUT WIPRO
Wipro Limited is a main international information generation, consulting, and enterprise technique offerings business enterprise primarily based in India. Founded in 1945, it to begin with operated as a vegetable oil manufacturer before diversifying into IT offerings in the 1980s. Wipro gives an extensive variety of solutions, including digital transformation, cloud offerings, cybersecurity, and organization software offerings, catering to numerous industries which include banking, healthcare, and manufacturing.
With a robust emphasis on sustainability and innovation, Wipro leverages superior technologies like artificial intelligence and automation to assist clients enhance efficiency and force boom. The corporation operates in over 50 countries, using a diverse workforce devoted to delivering first-rate service. Recognized for its company governance and social duty, Wipro strives to make a superb effect on society while retaining a competitive aspect within the global IT landscape.
Job Overview: Walk-In Drive For Experience Mapping Associate
Introduction
The Experience Mapping Associate plays a pivotal role in expertise and enhancing patron studies across diverse touchpoints. This role requires a blend of analytical skills, creativity, and a deep expertise in purchaser trips. The best candidate will work collaboratively with go-useful teams to pick out pain factors, gather insights, and increase actionable techniques that improve basic customer pride and loyalty.
Key Responsibilities:
Customer Journey Analysis:
- Conduct thorough analyses of patron interactions across all channels to map out cutting-edge reviews.
- Identify key touchpoints and moments of truth within the consumer adventure that drastically affect pleasure and retention.
Data Gathering and Insights:
- Collect qualitative and quantitative statistics through consumer surveys, interviews, and remarks sessions.
- Utilize analytical equipment to interpret data developments and styles, drawing actionable insights that tell enjoy enhancements.
Experience Mapping:
- Create unique client adventure maps that visualize the entire revel from attention to up-purchase.
- Collaborate with stakeholders to make certain journey maps replicate correct client views and organizational goals.
Collaboration and Communication:
- Work carefully with product, advertising and marketing, and customer support groups to align techniques and decorate the patron’s enjoyment.
- Present findings and pointers to stakeholders, fostering a way of life of client-centricity in the employer.
Continuous Improvement:
- Monitor the effectiveness of carried-out changes, using client remarks and performance metrics.
- Recommend ongoing modifications to strategies based totally on evolving consumer needs and marketplace developments.
Required Skills and Qualifications
- Educational Background: Bachelor’s degree in Business Administration, Marketing, Psychology, or an associated field.
- Experience: 2-5 years in patron revel in, person revels in, or a related position, ideally inside a corporate environment.
- Analytical Skills: Proficiency in records evaluation and revel in patron journey mapping equipment (e.g., Lucidchart, Smaply).
- Communication Skills: Exceptional verbal and written communication abilties, with the capability to carry complicated records certainly and persuasively.
- Creative Problem Solving: Ability to assume critically and creatively whilst growing answers to decorate purchaser stories.
- Team Player: Strong interpersonal abilties with a collaborative technique to operating with diverse teams.
Career Growth and Opportunities:
As an Experience Mapping Associate, you may have the possibility to steer crucial elements of purchaser interactions and play a vital function in shaping the overall brand enjoyment. Successful pals may additionally strengthen to senior roles inside consumer revel in control or transition into associated fields along with product management or strategic marketing.
Application Process:
Interested candidates are invited to wait for our upcoming stroll-in pressure on [insert date] at [insert time] at [insert venue]. Please bring your resume and any relevant portfolio materials showcasing your experience in consumer enjoy mapping.
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