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2000+ Bulk Hiring at IntouchCX Semi Voice Process | Apply Now

Company Overview: IntouchCX is hiring fresher candidates walk-in Drive for the role of International Chat & Semi Voice Process. IntouchCX is an international leader in consumer enjoy control, digital engagement, and technology solutions. With over a few years of enjoyment, the organization has grown to embody greater than 18,000 corporation members inside the path of numerous campuses globally.

IntouchCX is dedicated to providing terrific client studies for some of the area’s maximum current manufacturers. The business enterprise’s power of will to range and inclusion has been diagnosed with the aid of way of Forbes and Statista Inc., naming IntouchCX as one of the Best Employers for Diversity in 2022. Additionally, Forbes venerated IntouchCX as one in all America’s Best Large Employers for 2022 and a Top Employer for New Grads, underscoring its recognition as a remarkable location to paintings and increase.

Job Description

Job Title: International Chat & Semi-Voice Process Agent

Company: IntouchCX

Degree: Undergraduate/Graduate (No currently pursuing candidates)

Salary: Competitive Not Disclosed

Location: Hyderabad (Kokapet or Raheja Mind Space)

Experience: Minimum 6 months in an International Chat or Voice guide function; freshets with awesome communique capabilities are also welcome

Employment Type: Full-Time, Permanent

Industry Type: BPO / Call Centre

Department: Customer Success, Service & Operations

Role Category: Voice / Blended

Position Summary

IntouchCX is currently hiring for the International Chat & Semi-Voice Process. This position consists of helping clients via chat and voice interactions, addressing their courtroom docket docket times, and resolving troubles regular with company business enterprise enterprise suggestions. The characteristic is based totally totally virtually in Hyderabad and requires walking from the workplace with shifts that could embody night time time time time and rotational schedules.

Key Responsibilities:

Provide customer service thru chat and voice interactions.
Respond to purchaser proceedings professionally and efficaciously.
Resolve court cases in accordance with installation suggestions.
Build rapport with customers and effectively address objections.
Maintain an excessive diploma of patron pleasure by manner of manner of the usage by way of using presenting well timed and correct facts.

Required Qualifications for Semi Voice Process

Must be an undergraduate or graduate (candidates currently pursuing education aren’t eligible).
Minimum of 6 months of experience in an International Chat or Voice assisting position is preferred.
Freshets with extraordinary verbal and written communication capabilities can exercise.
Basic know-how of customer support necessities.
Ability to artwork in a 24/7 shift surroundings, which incorporates night time time time and rotational shifts.
Flexible to paintings for each voice and chat resource.

Preferred Skills:

Strong conversation capabilities, every verbal and written.
Ability to deal with traumatic situations and artwork underneath stress.
Good hassle-solving talents and interest to elementary.
Capability to accumulate rapport with customers and provide extraordinary company.

Why IntouchCX?

Career Development:

IntouchCX offers sufficient possibilities for career development and expert development. Employees have got right of entry to to education programs and belongings that help them increase in the employer and decorate their abilities.

Inclusive Work Environment:

The business enterprise prides itself on fostering a several and inclusive place of work. Recognized as one of the Best Employers for Diversity, IntouchCX values the fine backgrounds and views of its personnel.

Work-Life Balance:

With a dedication to worker nicely-being, IntouchCX offers loose transportation inside a 30-kilometer radius or as normal with hiring limits. The enterprise furthermore ensures a balanced art work time table with rotational shifts.

Global Exposure:

Working at IntouchCX gives the risk to interact with international clients and benefit global exposure, enhancing expert experience and skill sets.

Summary of IntouchCX

IntouchCX has set up itself as a pacesetter in client experience manage, digital engagement, and technology answers. The company corporation’s international presence and self-discipline to innovation have enabled it to supply excellent purchaser reviews for essential manufacturers. IntouchCX’s energy of thoughts to variety and inclusion, alongside problem its popularity thru prestigious entities like Forbes, highlights its excellence as an employer industrial agency agency. With a focus on worker increase and a supportive artwork surroundings, IntouchCX remains a top preference for experts searching out dynamic career opportunities.

How to Apply

To observe for the International Chat & Semi-Voice Process Agent feature at IntouchCX, have a take a look at these steps:

Prepare Your Application:

Resume: Update your resume to embody relevant experience, abilities, and educational historic past.
Cover Letter: Write a cowl letter that highlights your interest within the characteristic and why you are a suitable candidate.

Submit Your Application:

Email your resume and cover letter to Divya Mugalikar at divya.Mugalikar@intouchcx.Com.

Interview Process:

HR Round: Initial screening to assess your suitability for the feature.
Operation Manager Round (Virtual Interview): Detailed interview to evaluate your abilities and enjoy.
Voice & Accent Assessment: To have a take a look at your conversation capabilities, and accessory know-how.