Concentrix Exciting Walk-In Opportunity:
Concentrix is hosting a walk-in drive for Customer Support positions in Hyderabad, specifically for the International Voice Process. Candidates with 4 to 8 years of experience in customer support are encouraged to attend. This opportunity gives a dynamic work surrounding, competitive revenue, and boom capability within the organization. Interested applicants should bring their up-to-date resumes and applicable documents. Don’t omit the hazard of signing up for a main global issuer of purchaser engagement services!
- Position: Customer Support (International Voice Process)
- Company: Concentrix
- Location: Hyderabad (Uppal)
- Salary: ₹3 – 4.5 Lacs P.A.
- Employment Type: Full Time, Permanent
Interview Details:
Date & Time : 12th August – 14th August, 11:00 AM – 4:00 PM
Venue: Concentrix Catalyst SEZ
Address: 1st Floor, NSL Arena, Plot No. 6, Survey No. 1, IDA Uppal, Behind Uppal Cricket Stadium, Hyderabad, Telangana, India
Contact Person: Sirisha
About Company:
Concentrix is an international leader in client revel in solutions, that specialize in improving consumer engagement and operational performance. Founded in 2006 and established in Fremont, California, the corporation gives an extensive variety of offerings, together with customer service, technical aid, and sales solutions across numerous industries. With a robust presence in over forty countries, Concentrix leverages superior technology and records analytics to supply tailor-made solutions for clients.
Job Description:
Concentrix Catalyst is inviting candidates for a stroll-in interview for the position of Customer Support inside the International Voice Process. This function is good for individuals with a validated track report in customer support and communication, who are eager to make contributions to a dynamic crew targeted at constructing client relationships and ensuring super service shipping.
Key Responsibilities:
Building Sustainable Relationships: Establish and nurture consider-based relationships with purchaser debts through open and interactive conversation, ensuring clients feel valued and understood.
Providing Accurate Information: Utilize suitable tools and techniques to deliver accurate, valid, and whole facts to clients, addressing their queries and concerns efficiently.
Following Communication Procedures: Adhere to installed communication tactics, hints, and policies, ensure consistency and great consumer interactions.
Engaging Customers: Take the initiative to go the greater mile in attracting customers, enhancing their revel in and pleasure.
Handling Customer Interactions: Exhibit sturdy phone contact dealing with competencies and lively being attentive to manipulate consumer inquiries and troubles proficiently.
Multi-tasking and Time Management: Effectively prioritize obligations, manage time, and deal with a couple of patron interactions simultaneously, making sure to activate and green provider.
Managing Escalations: Handle purchaser escalations and proceedings with professionalism, running to remedy problems to the patron’s pride.
Collaboration: Support and cooperate with different provider desks across methods, fostering collaborative painting surroundings.
Performing Assigned Tasks: Carry out responsibilities as assigned by using supervisors, contributing to usual group goals and career excellence.
Desired Candidate Profile:
Educational Qualifications: Any Graduation (Graduation isn’t mandatory).
Experience:
- A minimum of 1 12 months of enjoy in International Customer Support is required.
- Total revel in of 4 to eight years in customer support roles.
Skill Set:
- Excellent verbal exchange competencies, both verbal and written.
- Proven to enjoy inside the International Voice Process.
- Strong customer service orientation with a focal point on purchaser satisfaction.
- Ability to interpret statistics and carry out evaluations to enhance methods and offerings.
- Strong telephone touch handling abilties and active listening abilities.
- Proficient in multi-tasking, prioritizing tasks, and dealing with time efficiently.
Benefits at Concentrix:
Competitive Salary: Employees get hold of attractive repayment packages that mirror their enjoyment and talents, in conjunction with overall performance-based incentives.
Health and Wellness Programs: Comprehensive clinical, dental, and imaginative and prescient insurance plans are available, selling the overall well-being of employees and their households.
Career Development: Concentrix invests in employee increases via schooling programs, mentorship, and development opportunities, encouraging lengthy-term professional paths.
Work-Life Balance: Flexible work arrangements, together with faraway painting alternatives, help personnel preserve a wholesome balance between personal and expert commitments.
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