Firstsource Walk in Drive for Freshers: Firstsource is conducting a Mega Walk-in Drive for freshers in Trichy, offering exciting entry-level opportunities. Ideal for recent graduates eager to start a career in customer service, this event provides immediate hiring potential. Candidates should bring their resumes and ID proofs. Don’t miss this chance to join Firstsource!
- Job Role: Customer Service Associate (CSA) – International Non-voice Process
- Company: Firstsource
- Salary: Not Disclosed
- Experience: Freshers
- Job Location: Tiruchirapalli
- Qualification: Graduate
Interview Details:
Date & Time: 11th November – 20th November , 10.00 AM – 2.00 PM
Venue: 2nd floor, Raja Trade Center, McDonald Road, Trichy, 620001
Contact – Sam Jeshurin ( 8825506927 )
About Company:
Firstsource Solutions is a main global issuer of commercial enterprise process control (BPM) offerings, providing quite several outsourcing solutions in customer support, healthcare, banking, and telecom sectors. Headquartered in Mumbai, India, Firstsource operates internationally, serving clients by enhancing consumer revel, enhancing performance, and decreasing operational charges through digital adjustments and era-pushed solutions. Known for its patron-centric method, Firstsource combines area information with revolutionary technologies like AI and automation, assisting organizations adapt to converting markets and power sustainable increase.
Firstsource Walk in Drive for Freshers Job Description:
Firstsource is undertaking a mega walk-in power for freshers in Trichy for the role of Customer Service Associate (CSA) within the International Non-Voice Process. This role makes a specialty of assisting healthcare international enterprises via email, chat, and other non-voice verbal exchange channels. Candidates will control purchaser inquiries, provide accurate responses, and work with the healthcare department to satisfy carrier requirements. This is a perfect opportunity for people with robust communique competencies and a hobby in customer support inside a BPO surroundings.
Key Responsibilities of Customer Service Associate:
Customer Interaction:
- Handle inquiries and solve consumer problems through non-voice channels including email and chat.
- Ensure responses are clean, concise, and in step with customer support standards.
Data Management:
- Maintain accurate data of purchaser interactions and update systems directly.
- Document resolutions and comply with moves within the corporation’s database.
Collaboration:
- Work with healthcare groups to stay updated on new processes, regulations, and answers.
- Support colleagues in imparting splendid providers to attain patron delight goals.
Communication:
- Exhibit powerful listening and comprehension skills to recognize and cope with consumer wishes.
- Relay statistics as it should be and professionally to customers.
Shift Flexibility:
- Adapt to rotational shifts, contributing to 24/7 insurance as needed.
- Demonstrate reliability and punctuality, in particular all through excessive-demand hours.
Key Skills:
Communication Skills: Ability to recognize and convey statistics efficiently via written channels.
Listening & Comprehension: Proficiency in listening and comprehending consumer queries, enabling accurate responses.
Typing Skills: Strong typing talent is needed to ensure timely and correct purchaser interactions.
Qualifications:
Educational Background:
- Graduates in Arts & Science, BCA, B.Com, BBA, B.Ed, B.Pharma, B.Arch, or any diploma are eligible.
- 2024 graduates are welcome to apply.
- Note: Postgraduate and BE/B. Tech graduates aren’t eligible for this function.
Additional Requirements:
- Good conversation, listening, and typing talents.
- Candidates ought to convey their PAN or Aadhaar card (both unique and Xerox) for verification.
- Mention “Sam HR” as the reference at the top of the resume.
Benefits at Firstsource:
Career Development: Opportunities for skill enhancement and professional development through training, mentorship, and leadership programs.
Work-Life Balance: Flexible operating hours and depart policies that aid a balanced way of life.
Health and Wellness: Comprehensive health insurance, wellness packages, and get right of entry to to worker assistance for physical and intellectual well-being.
Rewards and Recognition: Performance-based incentives, awards, and reputation applications that acknowledge employee contributions and achievements.
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