Looking for a WalkIn Customer Support Executive Fresher at Firstsource? Join our dynamic team! We are hiring encouraged individuals for stroll-in interviews. Excellent verbal exchange skills and a wonderful attitude are critical. We offer boom possibilities, aggressive pay, and a collaborative work environment. Walk in and observe these days!

Title: Customer Support Executive
Salary: Rs 2.5-3.5 Lacs P.A.
Location: Hyderabad
Company: Firstsource
Qualifications: Graduation Not Required
Experience: 0 – 5 years
Position Type: Full-time
Job Type: Permanent

Walk-In-Interview Details:

Date and Time: 5th November – 14th November, 11.00 AM – 2.00 PM

Firstsource Solutions Limited 1st Floor, BSR Tech Park, Near Wipro Circle, Nanakramguda Financial District, Hyderabad – 500008.

Contact – Haritha Darapaneni

ABOUT FIRSTSOURCE

Firstsource Solutions is a main international company of enterprise system control (BPM) offerings, imparting a huge variety of consumer-targeted solutions to groups across various industries, consisting of banking, telecom, healthcare, retail, and media. Founded in 2001 and situated in Mumbai, India, the company has improved its operations across more than one countries, which include America, the United Kingdom, and the Philippines.

Firstsource specializes in patron care, collections, technical guides, and returned-office offerings, the usage of modern generation, and information analytics to beautify operational performance and patron experiences. With a sturdy cognizance of virtual transformation, automation, and AI-pushed solutions, Firstsource enables groups to attain better consequences, improve provider first-rate, and pressure cost savings. The corporation is dedicated to fostering a collaborative and inclusive painting tradition, empowering personnel, and supplying possibilities for growth and improvement in a fast-paced, evolving enterprise.

Job Overview: Walk-In Customer Support Executive (Freshers)

We are looking for enthusiastic, customer-centered Freshers to enroll in our group as Walk-In Customer Support Executives. This is an incredible possibility for people who are seeking to begin their profession inside the customer support enterprise and expand within a dynamic and fast-paced environment. As a Customer Support Executive, you’ll feature the first point of contact for clients, making sure that their inquiries, troubles, and issues are addressed successfully and professionally.

Key Responsibilities:

Customer Interaction: Handle client inquiries through telephone, electronic mail, or in-man or woman, offering correct statistics, resolving queries, and ensuring patron satisfaction.
Issue Resolution: Address and solve patron court docket instances or troubles in a nicely timed and powerful manner. Escalate complicated issues to better control or specialized departments.
Product/Service Information: Provide centered data approximately products and services to clients, which include pricing, talents, and promotions.
Data Entry and Documentation: Maintain accurate facts of client interactions, issues, and resolutions inside the business corporation’s CRM device or aid equipment.
Follow-up: Proactively look up with clients to make sure their issues were resolved and they may be satisfied with the provider furnished.
Team Collaboration: Work cautiously with distinct institution members and departments to make sure client problems are dealt with smoothly and efficiently.

Skills & Qualifications:

Educational Requirements: Minimum of an immoderate university diploma or equal. Freshers and those not using prior enjoy are welcome to use it.
Communication Skills: Excellent verbal and written communication abilties. Fluency in English (and further languages, if applicable) is particularly acceptable.
Problem-Solving Ability: Ability to address customer worries, think appreciably, and offer realistic answers in real time.
Customer-Centric Attitude: A robust ardor for customer support and a preference to assist others.
Basic Computer Skills: Proficiency in the use of MS Office, electronic mail, and other preferred communique system.
Time Management: Ability to govern time efficiently, prioritize tasks, and meet deadlines.

Preferred (however now not compulsory):

Experience in customer service or name center environments is a plus, even though no longer required.

Why Join Us:

Training and Development: Comprehensive onboarding training to ensure you’re prepared with the device and know-how to achieve success.
Growth Opportunities: Potential for career development inside the organization.
Dynamic Work Environment: Be a part of a supportive, energetic team with a focus on patron pleasure and innovation.
Employee Benefits: [List any perks or benefits such as health insurance, bonuses, etc.]

Apply Today and Join Our Team!