Infosys Part-time Work From Home Jobs | Best Opportunity
Infosys Part-time Work From Home Jobs: Infosys is hiring part-time Online Customer Success Associate for work-from-home positions. Responsibilities consist of handling consumer inquiries, supplying product assistance, and making sure of customer pride. Candidates ought to very own splendid communique abilities and a consumer-centric mindset. This function gives bendy hours, making it ideal for the ones in search of a balance between paintings and private existence.
- Job Role: Customer Success Associate
- Company: Infosys
- Location: Kolkata, West Bengal, IN ( Work From Home)
- Job Type: Part-Time
- Salary Range: ₹44,855–₹61,468 a month
- Application Deadline: October 25, 2024
About Company:
Infosys is an international chief in subsequent-generation virtual services and consulting, founded in 1981. Headquartered in Bengaluru, India, the corporation focuses on IT offerings, software improvement, and industrial enterprise system outsourcing. With a presence in over 50 countries, Infosys serves clients throughout severa industries, in conjunction with financial services, healthcare, and manufacturing. Known for its innovation and commitment to sustainability, Infosys leverages advanced technologies like AI, cloud computing, and blockchain to pressure virtual transformation for its customers, assisting them navigate the complexities of the virtual landscape.
Job Description: Infosys Part-time Work From Home Jobs
We are trying to find an assured and devoted Online Customer Success Associate to enroll in our organization in Kolkata. This part-time role might be pivotal in fostering extraordinary consumer relationships and handing over an advanced diploma of the issuer. The great candidate will personal a robust potential to have interact with clients, efficiently manage their needs, and proactively offer answers that beautify patron delight.
Key Responsibilities:
Customer Engagement:
- Actively interact with clients through online systems to recognize their desires and offer timely help.
- Ensure that clients enjoy valued and understood at some point in each interaction.
Issue Resolution:
- Diagnose patron problems and offer powerful, client-centric solutions.
- Collaborate with inner groups to facilitate resolutions and expand troubles whilst important.
Training & Support:
- Conduct training durations to educate clients on the way to efficiently use our services and products.
- Develop guides, FAQs, and different assets to assist customers in knowledge of our offerings.
Feedback Collection:
- Gather client feedback and insights to relay lower back to product teams for continuous improvement.
- Utilize consumer remarks to beautify the overall client experience.
Relationship Management:
- Build lengthy-time period relationships with clients, checking in periodically to assess pride and evolving needs.
- Ensure clients revel in support and valued at some point in their journey.
Required Qualifications:
Experience: A minimum of two years in a client-dealing position, preferably in customer service or purchaser success environments.
Education: Bachelor’s degree in an applicable problem or equivalent.
Technical Proficiency: Familiarity with Customer Relationship Management (CRM) structures and tools. Proficient in the utilization of online communication systems and productiveness software program software (like MS Office, and Google Workspace).
Personality Traits:
Confident: Must possess self-assurance to communicate successfully and feature an effect on customers surely.
Dedicated: A robust dedication to imparting remarkable company and ensuring client satisfaction.
Soft Skills:
Communication: Excellent verbal and written communique capabilities, capable of conveying complicated information without a doubt and concisely.
People Management: Strong interpersonal competencies with the ability to assemble rapport and installation agreements with clients and friends.
Benefits at Infosys:
Health and Wellness Programs: Comprehensive scientific health insurance, health packages, and intellectual health support make sure employees preserve a healthful artwork-existence stability.
Work-Life Balance: Flexible running hours and options for far-off artwork assist personnel control their personal and expert lives effectively.
Career Development: Continuous reading opportunities through training packages, workshops, and certifications foster professional boom.
Retirement Plans: Competitive retirement monetary financial savings plans and worker inventory possession alternatives provide financial protection for the future.
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